More in this section


Coronavirus - how can we help you?

Many of our staff are now working remotely in order to provide essential support to ensure that your savings continue to be looked after in our usual secure and safe way, and that you can continue to operate your accounts as normal.

As a mutual building society we are here to support you, our members. We are doing everything we can to ensure that there is no disruption to our levels of service to you.

Important information if you have a mortgage with us  

Click here
to find out how to apply for a 
mortgage payment holiday

Click here
for advice on dealing with payment difficulties       

Further support and advice for landlords

Important information for savers

Understanding your tenants' unique circumstances and engaging and supporting them positively, helps them find a way through these difficult times and can help you deal with your financial commitments too.

For more information or to download a copy of our 'Helping landlords help their tenants' leaflet, click here
Click here to find out more about our Online Service, withdrawal requests and how to access your money if you're self-isolating 

Head office and branch opening hours

Head office: 9am - 5.30pm Monday to Friday, closed on Saturday
9am - 3.30pm Monday to Friday, closed on Saturday

You can continue to email us anytime, or if you are registered to use our Online Service you can send us a secure message.  We will do our utmost to reply to you as quickly as we are able to. 

Staying secure

In this heightened time of national anxiety we would ask you to remain vigilant against fraudsters and scammers. We have a wide range of helpful information and handy tips available to help you protect yourself here.


Further support and advice

For more information on financial support available, you might find these websites useful:

Family Building Society
Ebbisham House
30 Church Street
Surrey KT17 4NL
Follow Us