Mortgage deal ending and want to switch?

How do I change to another product?

Here's what will happen as your mortgage product comes to an end:

• Step 1: We’ll write to you about three months before your current mortgage product ends and give you details of new products available to you.
• Step 2: Simply select the product you are interested in and follow the instructions in the letter.
• Step 3: We’ll then send you a personalised illustration and an acceptance form to sign and return to us (it’s as simple as ticking a box and sending a form back to us).
• Step 4: Once the acceptance form has been returned to us, we can set up the new arrangement as soon as your existing arrangement finishes.

If you haven't received a letter from us about your mortgage coming to an end but you know which product you would like to switch to, just give us a call on 03330 140146 and we'll send you a personalised illustration and an acceptance form.

Online product offer request

Alternatively, you can complete our online mortgage product offer form which is available for our current range of mortgage products.

Simply complete the form, selecting the product you are interested in and our Family Service Team will send you a mortgage offer and other documentation including a mortgage switch form, for you to complete and return to us.

Owner Occupier product offer form  Buy to Let product offer form

Any questions?

If you have any questions and are unsure what mortgage product would be suitable for you you can arrange an appointment or speak to a customer representative. You can get in touch the following ways:

  Ask us to call back  Email us