• We're delighted to have won Best First Time Buyer Mortgage Provider in the Personal Finance Awards 2021/2022. Thank you for voting for us!
  • Monday 29 November – We are aware a small number of customers are experiencing some technical issues when accessing our Online Service. This is being investigated as a matter of urgency. If you need to get in touch with us you can find our contact details here.

Members' annual questionnaire and Autumn newsletter 2021

Please help us to understand what we're doing well, and what we can do better by completing our annual questionnaire.

Members' annual questionnaire

As a mutual organisation owned by you, our members, we value your feedback on the products and services we provide. By completing our questionnaire, you're helping us to understand what we're doing well and what we need to do better, in order to meet your needs more effectively. Please note that this questionnaire is entirely anonymous.

Let's plant a forest 

Once again the society pledges to plant a tree for every 10 online surveys completed. We're eating up with EFORESTS, a not-for-profit organisation set up to help combat climate change, regenerate neglected urban spaces, and create new woodlands.   

Your chance to win £500!

On completion of the questionnaire, you'll be brought back to our website and you'll have the opportunity to enter our prize draw for a chance to win £500.

Start questionnaire

Prize draw terms and conditions

1. The closing date is 30 December 2021 at 5pm.
2. Only one entry per person.
3. No purchase necessary.
4. Prize draws and competitions are only open to UK residents aged 18 years or over.
5. Employees of Family Building Society and their families are ineligible to enter.
6. The prize draw is £500 which can be paid by transfer to your bank account or by cheque.
7. The winner will be drawn randomly using a secure computer-based program under independent supervision. The judge will oversee the draw and the judge's decision is final.
8. Our website will be updated to confirm the draw has taken place no later than Friday 14 January 2022. We will not publish the winner’s name to maintain their anonymity.

In these terms and conditions "we", "us" and "our" refer to Family Building Society. By entering this prize draw entrants agree to be bound by these terms and conditions. 


Autumn newsletter

Find out what we've been doing within the Society in the last six months and how your feedback has helped shape some of the things we've been doing.

Download our newsletter