Service update - due to planned essential maintenance our Online Service will be unavailable on Friday 28 January from 18:00 until Saturday 29 January 12:00.
Following the Bank of England’s decision to raise the Bank Rate by 0.15% to 0.25% in December 2021, Windfall Bond and Tracker Savings Bond rates increased by 0.15% from 1 January 2022. Tracker mortgages changed from 25 January and we have written to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. We will be considering our other savings and our variable mortgage rates after the Bank of England MPC meeting on 3 February. (Notice updated 19/01/22)
- Please note that the Premium Saver (5) has now been withdrawn from sale.
If you have opened an account, you may add funds until 3pm, 7 February 2022, after this no additions will be allowed.
Real life savings case studiesOur case studies show how our savings products have helped real life customers. Read their stories.
How did Catherine hear about us?
As an existing National Counties Building Society customer, Catherine received a notification of the launch of Family Building Society, and decided to research the rates available. She found the interest rate on a Market Tracker Saver account to be very competitive.
A local Building Society appealed to Catherine, as did the competitive interest rate being offered by the Market Tracker Saver account.
Catherine also liked the fact the account does all the hard work, by tracking the highest interest rates paid in the taxable immediate access market and reviews the interest rate quarterly so she doesn't have to.
This fits in with Catherine's plans of enjoying her career break and satisfied the need to have an easy access account should she need to dip into funds.
How does our Market Tracker Saver account compare to other savings accounts?
After completing various searches online such as moneysupermarket.com and Google, the Market Tracker Saver interest rate remained competitive.
Catherine is very satisfied with the service received from being a National Counties customer and consequently expects the Family Building Society to provide a similar customer service experience.
"I like the fact I don't speak to a machine, I speak to a person and I know I mean something to the Society"
How was our customer service?
Catherine manages her accounts online and has used the secure messaging option, where her query was answered promptly and confirmation sent in the post immediately. She is very confident that this is a safe and reliable service.
"The service I have received has been excellent"
Catherine would recommend both Family Building Society and National Counties.
"You’re able to speak to a friendly, efficient and professional Family Representative straight away"
Is our Market Tracker Saver account right for you?
This easy access savings account tracks interest rates so you don't have to keep shopping around for a competitive rate.