Notices
  • Homes for Ukraine - important information can be found here.

  • Savings members: Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.25% on 16 June 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 July 2022.  In addition we are pleased to say that many of our variable rate accounts will also be increasing from 24 June 2022. We will be informing affected customers of their new rate via email or letter shortly. (Notice updated 20/06/2022).

    Mortgage members: Tracker mortgages will change on 25 July 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 20/06/2022).

ABOUT-US_Savings-Case-Study-V1_994x437_150dpi

Real life savings case studies

Our case studies show how our savings products have helped real life customers. Read their stories.
Filter:
WILSON-SAVINGS-972x428-150dpi

How did Catherine hear about us?

As an existing National Counties Building Society customer, Catherine received a notification of the launch of Family Building Society, and decided to research the rates available. She found the interest rate on a Market Tracker Saver account to be very competitive.

A local Building Society appealed to Catherine, as did the competitive interest rate being offered by the Market Tracker Saver account.

Catherine also liked the fact the account does all the hard work, by tracking the highest interest rates paid in the taxable immediate access market and reviews the interest rate quarterly so she doesn't have to.

This fits in with Catherine's plans of enjoying her career break and satisfied the need to have an easy access account should she need to dip into funds.

How does our Market Tracker Saver account compare to other savings accounts?

After completing various searches online such as moneysupermarket.com and Google, the Market Tracker Saver interest rate remained competitive.

Catherine is very satisfied with the service received from being a National Counties customer and consequently expects the Family Building Society to provide a similar customer service experience.

"I like the fact I don't speak to a machine, I speak to a person and I know I mean something to the Society"

How was our customer service?

Catherine manages her accounts online and has used the secure messaging option, where her query was answered promptly and confirmation sent in the post immediately. She is very confident that this is a safe and reliable service.

"The service I have received has been excellent"

Catherine would recommend both Family Building Society and National Counties.

"You’re able to speak to a friendly, efficient and professional Family Representative straight away"

Is our Market Tracker Saver account right for you?

This easy access savings account tracks interest rates so you don't have to keep shopping around for a competitive rate.

Go to easy access savings accounts

Mortgage case studies

Learn how our mortgage products have helped real life customers by reading their stories and finding out more about our products.
View our case studies

Savings accounts

Explore our full range of savings accounts.
Go to Savings