Notices
  • The Capital 90 (1) 1.06% AER - is now on general sale and can be applied for exclusively online. £20,000 minimum deposit. You can add funds to the account until 3pm, 26 November 2021, after this no additions will be allowed. Find out more
  • Premium Saver (4)  0.65% AER - is now on general sale and can be applied for exclusively online. £10,000 minimum deposit. You can add funds to the account until 3pm, 5 November 2021, after this no additions will be allowed. Find out more

Advice on payment difficulties

If you are experiencing financial hardship and need advice on dealing with payment difficulties we're here to help.

If you are concerned about your finances, there are organisations out there to provide you with help if you need it. We have listed these organisations at the bottom of this page.

It’s in your interests to start making your mortgage payments if you can afford it.

However, if you are suffering from financial hardship, please call us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these.

   

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Further support and advice

For more information on financial support available, you might find these websites useful:

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.

Further support and advice for landlords

Helpful information and support when engaging with tenants during this difficult time.