Notices

Friday 25 July - High call volumes

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes
Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 08:00am to 4:00pm on Sunday 27 July. We apologise for any inconvenience this may cause.
Online Saver (11) has been withdrawn from sale

Please note that our Online Saver (11) has been withdrawn from sale. If you've already applied for an Online Saver (11) account you have 15 calendar days from the date you applied to fund your account.

Our awards

We're committed to our ethos and proud to have won a range of awards recognised by the industry.

We're proud that some of the UK’s leading mortgage and savings publications and websites have recognised our efforts since we launched in 2014.

Take a look at some of the awards and achievements we have recently won below.

Moneyfacts Awards 2025
Best BDM Team of the Year (Winner)

The Financial Reporter Awards 2025
Later Life Lender of the Year (Winner)

The Mortgage Awards 2025
Building Society of the Year (Winner)
New Build Mortgage Lender of the Year (Winner)

Personal Finance Awards 2024 - 2025
Best First Time Buyer Mortgage Provider (Winner)

We have also been shortlisted as finalists for a number of other awards.

Personal Finance Awards 2024 - 2025
Best Building Society Customer Service (Highly Commended)

Here's a list of the awards we've won in previous years.

2024

Award wins

Mortgage Introducer Awards 2024
Mortgage Lender of the Year (Winner)

Personal Finance Awards 2024 - 2025
Best First Time Buyer Mortgage Provider (Winner)

What Mortgage Awards 2024
Best Remortgage Lender (Winner)
Best Guarantor/Family Support Mortgage Lender (Winner)

Financial Report Awards 2024
Best Later Life Lender (Winner)

Shortlisted/Finalists

Personal Finance Awards 2024 - 2025
Best Building Society Customer Service (Highly Commended)

Mortgage Introducer Awards 2024

Diversity, Equity and Inclusion (Excellence Awardee)

Later Life Lender of the Year (Excellence Awardee)

MoneyAge Awards 2024

Building Society of the Year (Highly Commended)

Later Life Lender of the Year (Finalist)

Moneyfacts Awards 2024

Best Service from a Mortgage Provider (Commended)

L&G Mortgage Club Awards 2024

Best Lender for Later Life Lending (Shortlisted)

FTAdviser - Diversity in Finance Awards 2024

Cultural Awareness Initiative of the Year (Highly Commended)

2023

Award wins

What Mortgage Awards
Best Guarantor / Family Support Mortgage Lender

Your Mortgage Awards
Best Later Life Mortgage Lender

FT Adviser Service Awards
Mortgages - (4 Star Winner)

Shortlisted/Finalists

Personal Finance Awards 2023 - 2024
Best First Time Buyer Mortgage Provider (Highly Commended)
Best Building Society Customer Service (Highly Commended)

Financial Report Awards
Best Building Society/Mutual (Finalists)
Best Later Life Lender (Finalists)

Moneyfacts Awards
Best Service from a Mortgage Provider (Finalists)
Mortgage Intermediaries Choice (Finalists)

Credit Awards
Mortgage Lender of the Year (Finalists)

MoneyAge Awards
Building Society of the Year (Shortlisted)

Mortgage Strategy Awards
Best Mortgage Lender (Shortlisted)

2022

FT Adviser Service Awards
Mortgages - (4 Star Winner)

What Mortgage Awards
Best Guarantor / Family Support Mortgage Lender (Winner)

You Mortgage Awards
Best Later Life Mortgage Lender

2021

What Mortgage Awards
Best Guarantor / Assisted Mortgage Lender (Winner)
Best Offset Mortgage Lender (Highly Commended)

Moneyfacts Awards
Best No Notice Account Provider (Winner)
Best Building Society Savings Provider (Highly Commended)

Personal Finance Awards
Best First Time Buyer Mortgage Provider (Winner)

Saving Champion Awards
Best Junior Cash ISA Provider (Finalists)

2020

What Mortgage Awards
Best Guarantor/Assisted Mortgage Lender (Winner)
Best Offset Mortgage Lender (Highly Commended)

Moneyfacts Awards
Best No Notice Account Provider (Winner)
Best Building Society Savings Provider (Highly Commended)

Personal Finance Awards
Best First Time Buyer Mortgage Provider (Winner)
Best Junior ISA (Highly Commended)

2019

Moneyfacts Awards
Best Building Society Savings Provider (Highly Commended)
Best No Notice Account Provider (Highly Commended)
Mortgage Intermediaries Choice (Commended)

Moneywise Mortgage Awards
Best Lender for Older Borrowers

2018

What Mortgage Awards
Best Guarantor/Assisted Mortgage Lender

Mortgage Finance Gazette Awards
Mortgage Product Innovation - Medium to Large Lenders

Moneywise Mortgage Awards
Best Lender for First Time Buyers - with family support
Best Lender for Older Borrowers

Moneyfacts Awards
Best Building Society Savings Provider (Highly Commended)

Legal & General Mortgage Club Awards
Best Smaller Lender (Finalist)
Best Lender for Later Life Lending (Finalist)

2017

What Mortgage Awards
Best Guarantor/Assisted Mortgage Lender
Best Offset Mortgage Lender (Highly Commended)
Best Lender Website (Highly Commended)

Moneyfacts Awards
Best Building Society Savings Provider (Commended)

Moneywise Mortgage Awards
Best Lender for First Time Buyers - with family support (Highly Commended)

Mortgage Finance Gazette Awards
Mortgage Product Innovation - Medium to Large Lenders

2016

What Mortgage Awards
Best Guarantor/Assisted Mortgage Lender

2015

Moneywise Mortgage Awards
Innovator of the year (Highly Commended)

Money Marketing Financial Services Awards
Rebrand of the year - "Home truths" campaign

Moneyfacts Awards
Innovation in personal finance for our family centric approach (Commended)

Members' newsletter

Read about the latest news and updates from the Society.

Spring Newsletter

Corporate and financial information

Find out about who we are and the rules by which we operate, latest financial information, AGM results and more.