-
Homes for Ukraine - important information can be found here.
-
Savings members: Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.25% on 16 June 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 July 2022. In addition we are pleased to say that many of our variable rate accounts will also be increasing from 24 June 2022. We will be informing affected customers of their new rate via email or letter shortly. (Notice updated 20/06/2022).
Mortgage members: Tracker mortgages will change on 25 July 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 20/06/2022).
Data security
Your data is our priority. Find out what we do to protect your data and what you can do to protect yourself.
We are proud to have received Cyber Essentials Plus accreditation
We place your security at the very heart of our business. Our core business philosophy is to ensure that we look after you, our customers – whether it's your savings or
mortgage, or both. The security of your data and the protection of funds from fraud is of paramount importance to us.
In the light of the increasing cyber risks we all face, we want to explain the measures we take here to ensure the security of your data. We've also pulled together some practical things you can do to ensure that your personal data always remains secure.
What we do to protect your data
- We use the most up to date firewall security and regularly upgrade our systems and software controls
- We employ external security auditors to robustly test our systems and controls
- We will only act on requests to access your account after we have received clear evidence to prove that you are indeed the actual customer
- We monitor for abnormal transactional activity and will contact you if we have any suspicion of unusual behaviour
Please note - As a further level of protection, we will reimburse you for any unauthorised withdrawals. This protection is subject to our General Conditions for savings accounts.
If you use our Online Service you are also protected from unauthorised transactions. Find out more by viewing our 'Online Service Agreement' here.
What you need to do to help keep your data secure
There are a number of things that you can do to help protect yourself.
Protect yourself against fraud and scams
It’s important to be aware of fraud and scams. We've put together some detail on the types of fraud and scams out there and how you can protect yourself.
Secure messaging
We provide a safe and secure method of communication via our Secure Messaging portal so you can discuss account specific information with us.