• Homes for Ukraine - important information can be found here.

  • Monthly savings statements - From May we will be sending future monthly statements of electronic transactions on your savings account by email. More details on how to view your statement and the new process can be found here.

  • Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.00% on 5 May 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 June 2022. We are reviewing our other variable savings rates and will notify customers of any interest rate increase on their account. Tracker mortgages will change on 25 June 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 06/05/2022)

Advice on payment difficulties

If you are experiencing financial hardship and need advice on dealing with payment difficulties we're here to help.

If you are concerned about your finances, there are organisations out there to provide you with help if you need it. We have listed these organisations at the bottom of this page.

It’s in your interests to start making your mortgage payments if you can afford it.

However, if you are suffering from financial hardship, please call us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these.


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Further support and advice

For more information on financial support available, you might find these websites useful:

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.

Further support and advice for landlords

Helpful information and support when engaging with tenants.