• We're delighted to have won Best First Time Buyer Mortgage Provider in the Personal Finance Awards 2021/2022. Thank you for voting for us!
  • Monday 29 November – We are aware a small number of customers are experiencing some technical issues when accessing our Online Service. This is being investigated as a matter of urgency. If you need to get in touch with us you can find our contact details here.

Advice on payment difficulties

If you are experiencing financial hardship and need advice on dealing with payment difficulties we're here to help.

If you are concerned about your finances, there are organisations out there to provide you with help if you need it. We have listed these organisations at the bottom of this page.

It’s in your interests to start making your mortgage payments if you can afford it.

However, if you are suffering from financial hardship, please call us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these.


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Further support and advice

For more information on financial support available, you might find these websites useful:

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.

Further support and advice for landlords

Helpful information and support when engaging with tenants.