Mortgage payment difficulties

We're here to help if you are experiencing or expect to experience difficulties in paying your mortgage

Family Building Society, alongside many other UK lenders has signed up to the Government's new Mortgage Charter. For more details about the Mortgage Charter and to find out how we may be able to help please click on the link below.

Mortgage Charter Information


If you are suffering from financial hardship, or expect to do so in the near future, please get in touch with us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these.

Of course, it is in your interests to start making your mortgage payments if you can afford to, but if you can't, its important that you let us know as soon as possible.

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Help to Stay Wales mortgage support scheme

The Help to Stay - Wales scheme is unique to Wales and is supported by Family Building Society. The scheme offers support for homeowners who are in, or facing, financial difficulty. Support is in the form of a shared equity loan. However, if your property is in Wales and you are facing financial difficulty and struggling to pay your mortgage, you should contact us in the first instance to discuss what other options may be available to you. More details of the scheme including eligibility can be found here:

Further support and advice

For more information on support and advice available from other organisations, you might find these websites useful:

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Family Service Team.

Further support and advice for landlords

Helpful information and support when engaging with tenants.