Homes for Ukraine - important information can be found here.
Monthly savings statements - From May we will be sending future monthly statements of electronic transactions on your savings account by email. More details on how to view your statement and the new process can be found here.
Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.00% on 5 May 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 June 2022. We are reviewing our other variable savings rates and will notify customers of any interest rate increase on their account. Tracker mortgages will change on 25 June 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 06/05/2022)
Advice on payment difficulties
If you are experiencing financial hardship and need advice on dealing with payment difficulties we're here to help.
If you are concerned about your finances, there are organisations out there to provide you with help if you need it. We have listed these organisations at the bottom of this page.
It’s in your interests to start making your mortgage payments if you can afford it.
However, if you are suffering from financial hardship, please call us so we can try and find a solution for you. This may include rearrangement of a repayment mortgage to Interest-Only (or part repayment, part Interest-Only), term extension or a combination of these.
Further support and advice
For more information on financial support available, you might find these websites useful:
- General government guidance and support
- If you have not yet missed payments on your bills or credit commitments but are at risk of doing so, the Money and Pensions Service have launched new find your way forward guidance with MoneyHelper. It's aimed at people who have experienced a reduction in income, are self-employed, have been worried about redundancy or job loss, or are struggling to keep on top of bill payments.
- If you're struggling to pay your bills, Citizen’s Advice offers some useful information
- You may be entitled to benefits, find out more with Citizen's Advice
- For most people, it's a good idea to pay essential costs and priority debts before spending money on other things or non-priority debts. The Money Advice Service has a budget planner to help you work out essential costs and it has also produced a guide to help you prioritise your debts.
- The Financial Conduct Authority has produced a guide to managing financial difficulties during coronavirus
- Other places where you might find useful information at this time include Which? and Money Saving Expert
- Money and Mental Health - Practical Financial Skills to Manage Money offers practical information and useful tips on budgeting and dealing with debt
- If you are feeling stressed or worried and need help with your mental health, The Money and Mental Health Institute can direct you to help.
Do you need our help?
If you have questions about your mortgage or need our help please contact our friendly Family Service Team.
Further support and advice for landlords
Helpful information and support when engaging with tenants.