Notices
  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Certifying your documents

When confirming your identity, it's important that the correct procedures are followed. If your documents require certification, our easy to follow guide will take you through the process.

 

 

It's very important that any documents sent are correctly certified otherwise we may not be able to accept them. Please refer to our handy checklist, to help guide you through the process.

 

Which documents need to be certified?

To confirm your identity, we need one of the following Government issued documents to be correctly certified:

  • Valid, signed and in date passport*
  • Valid, in date UK photo card or old style paper driving licence*
  • Firearms certificate or shotgun licence*
  • HMRC Tax notification (Excluding Self Assessment)
  • Recent evidence of entitlement to a state or local authority benefit (e.g. state pension, tax credit or housing benefit)

 

    * For your own protection, we advise not to send original documents through the post and recommend sending certified photocopies. All documents received will be sent back to your home address when your identity has been confirmed.

    We do not recommend sending an original copy
    Our recommended option

    Who can certify my documents?

    A certified document is a copy of the original signed by specific 'Professional Persons'.

    We accept copies certified by:

    • a solicitor/lawyer
    • an accountant
    • a bank or building society official
    • an Independent Financial Advisor (IFA)
    • a mortgage broker
    • a medical doctor

    Please note, documents cannot be certified by yourself and we do not accept documents certified by a family member, or those with educational professions such as teachers and university tutors.

     

    Teachers can not certify
    Lawyers can certify
    Doctors can certify

    How to certify your documents

    The certification MUST be dated within the last 12 months and include:

    • Date of certification
    • The specific wording “Certified to be a true copy of the original”
    • Full name, job title, signature, company address and contact details of the certifier.
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    Sending your documents

    Please send your documents to:

    Freepost FAMILY BUILDING SOCIETY

    and mark them for the attention of the relevant department.

    Or you are welcome to bring your documents into our Epsom Branch:
    Family Building Society, Ashley Square, Epsom, Surrey, KT18 5DD.

    Please note, we cannot accept proof of ID uploaded to our Secure Document Upload, or via email.