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Certifying your documents
When confirming your identity, it's important that the correct procedures are followed. If your documents require certification, our easy to follow guide will take you through the process.
It's very important that any documents sent are correctly certified otherwise we may not be able to accept them. Please refer to our handy checklist, to help guide you through the process.
Which documents need to be certified?
To confirm your identity, we need one of the following Government issued documents:
- Valid, signed and in date passport*
- Valid, in date UK photo card or old style paper driving licence*
- Firearms certificate or shotgun licence*
- HMRC Tax notification (Excluding Self Assessment)
- Recent evidence of entitlement to a state or local authority benefit (e.g. state pension, tax credit or housing benefit)
* Documents need to be certified photocopies.
For your own protection, we advise not to send original documents through the post. Any documents received will be sent back to your home address when your identity has been confirmed.
Who can certify my documents?
A certified document is a copy of the original signed by specific 'Professional Persons'.
We accept copies certified by:
- a solicitor/lawyer
- an accountant
- a bank or building society official
- an Independent Financial Advisor (IFA)
- a mortgage broker
- a medical doctor
Please note, documents cannot be certified by you or a family member, or those with educational professions such as teachers and university tutors.
How to certify your documents
The certification MUST be dated within the last 12 months and include:
- Date of certification
- The specific wording “Certified to be a true copy of the original”
- Full name, job title, signature, company address and contact details of the certifier.
How to upload or send us your document
You can upload your documents by logging into the Online Service and visiting the ‘Account overview’ page.
Applied via Online Service, post or branch
You can:
- Upload your documents via our Secure Document Upload facility. Please select ‘Customer Service – savings’
- Post* them to: Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
- Bring them to our Epsom branch: Family Building Society, Ashley Square, Epsom, Surrey, KT18 5DD.
Please note, that due to security, we cannot accept proof of ID via email.
*For your protection, we advise against sending original documents through the post. All documents received will be sent back to your home address when your identity has been confirmed. If you’re sending a paying-in slip or cancelled cheque, we’ll securely destroy it rather than return it to you.