Getting in touch

Contact us

We’re always happy to help. Here’s how to get in touch with us.

New customers

Speak to our friendly team to find out more about our range of savings and mortgage products and other services.

Existing customers

Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.

Our bank details

Our bank details to make payments directly into your savings account.

Secure online document upload

Upload and securely send us the documents that are required to support your application.

Our branch and head office

If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Media & Press

Keeping you up to date with the latest news and comment from Family Building Society.

Have your say

We value your feedback. It helps us improve and it's often the simple things that make a difference.


If you are an Intermediary or Broker please visit our Intermediary website.

Registering a bereavement

We know its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.


We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.

Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

Existing customers

Savings - 03330 140144

Mortgages - 03330 140146

...or ask the way that suits you.

Request a call back

We can call you back at a time that suits you.

Visit us in branch

Ashley Square, Epsom, Surrey, KT18 5DD.

View our FAQs

Your questions might be answered here.