Notices

  • Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes

  • UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.

  • Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

  • Mortgage products - On Tuesday 20 January 2026, we made changes to our mortgage product range. This includes enhanced Buy to Let HMO criteria, now catering to properties with up to six bedrooms (previously four bedrooms)

    Managed Mortgage Rates and Discounted Variable Rates

    From 7 February 2026, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.15%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We will shortly be writing to existing customers who have been impacted by this change, with details relevant to them.

  • Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

Getting in touch

Contact us

We’re always happy to help. Here’s how to get in touch with us.

New customers

Speak to our friendly team to find out more about our range of savings and mortgage products and other services.

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Existing customers

Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.

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Our bank details and Confirmation of Payee

See our bank details when you're paying money directly into your savings account, as well as information on Confirmation of Payee (CoP).

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Secure online document upload

Upload and securely send us the documents that are required to support your application.

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Our branch and head office

If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.

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Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

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Media & Press

Keeping you up to date with the latest news and comment from Family Building Society.

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Have your say

We value your feedback. It helps us improve and it's often the simple things that make a difference.

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Intermediaries

If you are an Intermediary or Broker please visit our Intermediary website.

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Bereavement support

At Family Building Society, we understand that its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.

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Complaints

We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.

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Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

newbusiness@familybsoc.co.uk

Existing customers

Savings - 03330 140144
 savings.service@familybsoc.co.uk

Mortgages - 03330 140146
 mortgage.service@familybsoc.co.uk

...or ask the way that suits you.

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Ashley Square, Epsom, Surrey, KT18 5DD.

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