Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
  • We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more. 
Getting in touch

Contact us

We’re always happy to help. Here’s how to get in touch with us.

New customers

Speak to our friendly team to find out more about our range of savings and mortgage products and other services.

Get in touch

Existing customers

Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.

Get in touch

Our bank details

Our bank details to make payments directly into your savings account.

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Secure online document upload

Upload and securely send us the documents that are required to support your application.

Upload document

Our branch and head office

If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.

Find us

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

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Media & Press

Keeping you up to date with the latest news and comment from Family Building Society.

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Have your say

We value your feedback. It helps us improve and it's often the simple things that make a difference.

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Intermediaries

If you are an Intermediary or Broker please visit our Intermediary website.

Find out more

Registering a bereavement

We know its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.

Support and help

Complaints

We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.

Raise a complaint

Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

newbusiness@familybsoc.co.uk

Existing customers

Savings - 03330 140144
 savings.service@familybsoc.co.uk

Mortgages - 03330 140146
 mortgage.service@familybsoc.co.uk

...or ask the way that suits you.

Request a call back

We can call you back at a time that suits you.

Visit us in branch

Ashley Square, Epsom, Surrey, KT18 5DD.

View our FAQs

Your questions might be answered here.

See full contact details