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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Contact us
We’re always happy to help. Here’s how to get in touch with us.
New customers
Speak to our friendly team to find out more about our range of savings and mortgage products and other services.
Existing customers
Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.
Our bank details and Confirmation of Payee
See our bank details when you're paying money directly into your savings account, as well as information on Confirmation of Payee (CoP).
Secure online document upload
Upload and securely send us the documents that are required to support your application.
Our branch and head office
If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.
Difficulty with hearing or speech?
We want to make it easy for everyone to use our products and services. If you need extra support, we can help.
Media & Press
Keeping you up to date with the latest news and comment from Family Building Society.
Have your say
We value your feedback. It helps us improve and it's often the simple things that make a difference.
Intermediaries
If you are an Intermediary or Broker please visit our Intermediary website.
Bereavement support
At Family Building Society, we understand that its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.
Complaints
We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.
Contact our expert UK team
Existing customers
Savings - 03330 140144
savings.service@familybsoc.co.uk
Mortgages - 03330 140146
mortgage.service@familybsoc.co.uk
...or ask the way that suits you.
Request a call back
We can call you back at a time that suits you.
Visit us in branch
Ashley Square, Epsom, Surrey, KT18 5DD.
View our FAQs
Your questions might be answered here.