Notices
  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9.00pm to 12:00am on Saturday 11 October. We apologise for any inconvenience this may cause.

Getting in touch

Contact us

We’re always happy to help. Here’s how to get in touch with us.

New customers

Speak to our friendly team to find out more about our range of savings and mortgage products and other services.

Get in touch

Existing customers

Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.

Get in touch

Our bank details and Confirmation of Payee

See our bank details when you're paying money directly into your savings account, as well as information on Confirmation of Payee (CoP).

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Secure online document upload

Upload and securely send us the documents that are required to support your application.

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Our branch and head office

If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.

Find us

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

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Media & Press

Keeping you up to date with the latest news and comment from Family Building Society.

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Have your say

We value your feedback. It helps us improve and it's often the simple things that make a difference.

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Intermediaries

If you are an Intermediary or Broker please visit our Intermediary website.

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Bereavement support

At Family Building Society, we understand that its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.

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Complaints

We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.

Raise a complaint

Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

newbusiness@familybsoc.co.uk

Existing customers

Savings - 03330 140144
 savings.service@familybsoc.co.uk

Mortgages - 03330 140146
 mortgage.service@familybsoc.co.uk

...or ask the way that suits you.

Request a call back

We can call you back at a time that suits you.

Visit us in branch

Ashley Square, Epsom, Surrey, KT18 5DD.

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