• The Premium Saver (5) - is now on sale and can be applied for exclusively online. £1,000 minimum deposit. You can add funds to the account until 3pm, 7 February 2022, after this no additions will be allowed. Find out more

  • Following the Bank of England’s decision to raise the Bank Rate by 0.15% to 0.25%, Windfall Bond and Tracker Savings Bond rates will increase by 0.15% from 1 January 2022. We will be reviewing our other savings and variable mortgage rates. We will be in touch with more details if the rates on your mortgage or savings account are changing.

Getting in touch

Contact us

We’re always happy to help. Here’s how to get in touch with us.

New customers

Speak to our friendly team to find out more about our range of savings and mortgage products and other services.

Existing customers

Get in touch with our friendly team with any general enquiries you may have about your mortgage, savings account and using our Online Service.

Secure online document upload

Upload and securely send us the documents that are required to support your application.

Our branch and head office

If you'd like to discuss your financial needs or need advice you are welcome to call in at our local branch.

Make a secure payment

Make a direct online payment to us for your mortgage application fee.

Our bank details and savings account charges

See our bank details when you're paying money directly into your savings account, as well as a summary of our savings account charges.

Difficulty with hearing or speech

We want to make it easy for everyone to use our products and services, so if you have difficulty with hearing or speech we can help.

Have your say

We value your feedback. It helps us improve and it's often the simple things that make a difference.

Media & Press

Keeping you up to date with the latest news and comment from Family Building Society.

Registering a bereavement

We know its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.


If you are an Intermediary or Broker please visit our Intermediary website.


We're committed to providing an exceptional standard of service to you. However, there may be occasions when you feel you have cause for complaint. If so we want to hear from you so we can put it right.

Call our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

Existing customers

Savings - 03330 140144

Mortgages - 03330 140146

...or ask the way that suits you.

Request a call back

We can call you back at a time that suits you.

Visit us in branch

Ashley Square, Epsom, Surrey, KT18 5DD.

View our FAQs

Your questions might be answered here.