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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Help and extra support
We're here for you during times when you might need a bit more support.Life can be challenging and sometimes we all need a little help and extra support.
If you or a loved one are affected by an illness, are struggling with your finances, concerned about debt or have a learning difficulty then we can help. At Family Building Society we listen. So, whatever the situation if you need any support then please get in touch. We’ll do everything we can to help.
Customer First Team
We understand that there are times when we all need a little extra help and support. Find out more about the support we can give you.
Website accessibility
We are committed to making our website accessible to all our members and compatible with a range of technology used by people with disabilities.
Payment difficulties?
If you are experiencing financial hardship and need advice on dealing with mortgage payment difficulties we're here to help.
Power of attorney and Third party mandate
Allow someone to help manage your financial affairs and act on your behalf.
Help for landlords
Helpful information and a range of other sources to help landlords help their tenants.
Later life planning
It's important to be well prepared for later life - whether for yourself or a family member. Here are some key things to know when planning for your retirement and later life.