Notices

  • Our Windfall Bond is available for new account openings, offering interest at the Bank of England Bank Rate and entry into a monthly free prize draw with more prizes available now determined by the prize fund value. Find out more here

    Newly opened accounts need to be fully funded and nominated bank details registered before the end of September in order to qualify for entry into the November Prize Draw.

  • Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 September 2024. We will be writing to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 September 2024 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

    (Notice updated 05/08)

  • From Thursday 22 August, we reduced our rates on all our fixed rate mortgage products.

    From 19 September 2024, we'll also be reducing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates. We will be writing to existing customers who have been impacted by this change, shortly, with details relevant to them. Find out full details here.

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Thursday 12 September until 2am on Friday 13 September. We apologise for any inconvenience this may cause.

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Help and extra support

We're here for you during times when you might need a bit more support.

Life can be challenging and sometimes we all need a little help and extra support.

If you or a loved one are affected by an illness, are struggling with your finances, concerned about debt or have a learning difficulty then we can help. At Family Building Society we listen. So, whatever the situation if you need any support then please get in touch. We’ll do everything we can to help.                                      

Customer First Team

We understand that there are times when we all need a little extra help and support. Find out more about the support we can give you.

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Website accessibility

We are committed to making our website accessible to all our members and compatible with a range of technology used by people with disabilities.

Find out more

Payment difficulties?

If you are experiencing financial hardship and need advice on dealing with mortgage payment difficulties we're here to help.

Advice on payment difficulties

Power of attorney and Third party mandate

Allow someone to help manage your financial affairs and act on your behalf.

Find out more

Help for landlords

Helpful information and a range of other sources to help landlords help their tenants.

Find out more

Later life planning

It's important to be well prepared for later life - whether for yourself or a family member. Here are some key things to know when planning for your retirement and later life.

Later life planning

Homes for Ukraine

Important information about the 'Homes for Ukraine' scheme.

Homes for Ukraine