• We're delighted to have won Best First Time Buyer Mortgage Provider in the Personal Finance Awards 2021/2022. Thank you for voting for us!
  • Monday 29 November – We are aware a small number of customers are experiencing some technical issues when accessing our Online Service. This is being investigated as a matter of urgency. If you need to get in touch with us you can find our contact details here.


Help and extra support

We're here for you during times when you might need a bit more support.

A little extra support

At Family Building Society, we understand that there are times when we all need a little extra help and support. Find out more about the support we can give you.

Help for landlords

Helpful information and a range of other sources to help landlords help their tenants.

Later life planning

It's important to be well prepared for later life - whether for yourself or a family member. Here are some key things to know when planning for your retirement and later life.

Advice on payment difficulties

If you are experiencing financial hardship and need advice on dealing with mortgage payment difficulties we're here to help.