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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 7am to 9am on Thursday 20 November. We apologise for any inconvenience this may cause.
Help and extra support
We're here for you during times when you might need a bit more support.Life can be challenging and sometimes we all need a little help and extra support.
If you or a loved one are affected by an illness, are struggling with your finances, concerned about debt or have a learning difficulty then we can help. At Family Building Society we listen. So, whatever the situation if you need any support then please get in touch. We’ll do everything we can to help.
Customer Support Team
We understand that there are times when we all need a little extra help and support. Find out more about the support we can give you.
Website accessibility
We are committed to making our website accessible to all our members and compatible with a range of technology used by people with disabilities.
Payment difficulties?
If you are experiencing financial hardship and need advice on dealing with mortgage payment difficulties we're here to help.
Power of attorney and Third party mandate
Allow someone to help manage your financial affairs and act on your behalf.
Help for landlords
Helpful information and a range of other sources to help landlords help their tenants.
Later life planning
It's important to be well prepared for later life - whether for yourself or a family member. Here are some key things to know when planning for your retirement and later life.