Notices
  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.
  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9.00pm to 12:00am on Saturday 11 October. We apologise for any inconvenience this may cause.

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Help and extra support

We're here for you during times when you might need a bit more support.

Life can be challenging and sometimes we all need a little help and extra support.

If you or a loved one are affected by an illness, are struggling with your finances, concerned about debt or have a learning difficulty then we can help. At Family Building Society we listen. So, whatever the situation if you need any support then please get in touch. We’ll do everything we can to help.                                      

Customer First Team

We understand that there are times when we all need a little extra help and support. Find out more about the support we can give you.

Website accessibility

We are committed to making our website accessible to all our members and compatible with a range of technology used by people with disabilities.

Payment difficulties?

If you are experiencing financial hardship and need advice on dealing with mortgage payment difficulties we're here to help.

Power of attorney and Third party mandate

Allow someone to help manage your financial affairs and act on your behalf.

Help for landlords

Helpful information and a range of other sources to help landlords help their tenants.

Later life planning

It's important to be well prepared for later life - whether for yourself or a family member. Here are some key things to know when planning for your retirement and later life.

Homes for Ukraine

Important information about the 'Homes for Ukraine' scheme.