Notices
  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9.00pm to 12:00am on Saturday 11 October. We apologise for any inconvenience this may cause.

Homes for Ukraine

Important information about the 'Homes for Ukraine' scheme

As the tragic events in Ukraine unfold, we understand that some of our mortgage members will want to provide a Ukrainian family safe and secure accommodation under the Government’s ‘Homes for Ukraine’ scheme. The Family Building Society, alongside the Building Societies Association, support this initiative.

More details of the scheme can be found on this website: https://homesforukraine.campaign.gov.uk/ which will be regularly updated.

If you are considering taking part in the scheme we would ask that you read the advice and conditions on the Government website carefully. The FAQ section has a wealth of information and can be viewed here: Homes for Ukraine scheme: frequently asked questions - GOV.UK (www.gov.uk)

If you have a mortgage with us and wish to take part in the scheme please be re-assured that we have no objection to you sharing your home and you do not need to approach us for permission to do so.  If, however, you are considering using a self-contained unit, such as an annex or second home then as this may create a formal tenancy we would recommend that you take appropriate advice first.  Our consent to a formal tenancy would be required.

 

If you have any questions please contact our Mortgage Service Team:

Telephone: 03330 140146

Email: mortgage.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes