• Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
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Homes for Ukraine

Important information about the 'Homes for Ukraine' scheme

As the tragic events in Ukraine unfold, we understand that some of our mortgage members will want to provide a Ukrainian family safe and secure accommodation under the Government’s ‘Homes for Ukraine’ scheme. The Family Building Society, alongside the Building Societies Association, support this initiative.

More details of the scheme can be found on this website: which will be regularly updated.

If you are considering taking part in the scheme we would ask that you read the advice and conditions on the Government website carefully. The FAQ section has a wealth of information and can be viewed here: Homes for Ukraine scheme: frequently asked questions - GOV.UK (

If you have a mortgage with us and wish to take part in the scheme please be re-assured that we have no objection to you sharing your home and you do not need to approach us for permission to do so.  If, however, you are considering using a self-contained unit, such as an annex or second home then as this may create a formal tenancy we would recommend that you take appropriate advice first.  Our consent to a formal tenancy would be required.


If you have any questions please contact our Mortgage Service Team:

Telephone: 03330 140146


Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes