Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Whistleblowing

We take the identification and remediation of wrongdoing very seriously, encouraging a culture which views raising concerns of malpractice as a valuable contribution towards our efficiency and long-term success.

The information you provide could prevent misconduct which could damage our reputation and/or performance. That’s why it’s really important that you raise any concerns. We welcome all disclosures and encourage you to make them.  

We have provided some useful information to help you understand whistleblowing and whether this is the most appropriate route to raise your concern as there may be other, better suited options for you.

When an individual raises a concern about malpractice or wrongdoing within an organisation.

If you have reason to believe that one or more of the following circumstances applies:

  • Criminal activity including fraud or theft                          
  • Breaches of internal policies and procedures
  • Breaches of regulatory or legal obligation (e.g. data protection law, competition law)
  • Bribery or corruption (e.g. accepting incentives in return for giving business, or receiving benefit)
  • A miscarriage of justice
  • Damage to the environment
  • Danger to health and safety of any individual
  • Unauthorised disclosure of confidential information
  • Negligence
  • The deliberate concealment of any of the above matters
  • Behaviour that can or could harm reputation or financial well-being of the Society such as concerns over:
  • Miss-selling
  • Treating customers fairly
  • Money laundering
  • Fitness and propriety
  • Systems and controls
  • Unauthorised business
Our online whistleblowing submission form allows staff and external individuals (such as third party providers and members of the general public) to disclose information anonymously or confidentially.

The form allows you to choose whether to disclose your identity or not.  We hope that you will feel able to voice whistleblowing concerns openly but if you want to raise your concern confidentially, we will make every effort to keep your identity a secret, unless disclosure is required by law.

If you chose to disclose anonymously, proper investigation may be more difficult or impossible if we cannot obtain further information from you.  It is also difficult to establish whether allegations are credible. For this reason, it’s really important you include as much information as possible.

Please note that if you chose to make an anonymous disclosure, we will not be able to provide you with any feedback and any action to look into the disclosure could be limited as we won’t be able to ask for further information. 

You should also understand that making an anonymous disclosure means it can be more difficult to qualify for protections as a whistleblower. This is because there would be no documentary evidence linking the worker to the disclosure for the employment tribunal to consider.

If those raising a concern are external individuals (i.e. one of our customers or a member of the general public) they will probably not be eligible to the statutory whistleblowing protections. This is due to the fact that the law only extends the legal protections to ‘employees’ and ‘workers’, as well as an extended group of other individuals who also fall within the definition of ‘worker’. Nonetheless, the Society will attempt to protect anyone who reports a concern to us, if made reasonably and in good faith.

If you want to understand more about the legal protections and who is covered, please visit the charity Protect which provides free confidential whistleblowing advice.

If you believe your concern falls under the section “when do I 'blow the whistle'?” and is not a general complaint please continue to the whistleblowing submission form.

Whistleblowing Form

Warning notice

You should only ever use this form when you reasonably believe you have a genuine concern regarding malpractice or wrongdoing within the Family Building Society.

This form is not be used frivolously and/or for personal grievances that would be dealt with more appropriately via an alternative route.  Staff raising false allegations maliciously or for personal gain will be subject to disciplinary action.

Whistleblowing Form

If you believe you have grounds to raise a concern you can use this form to do so either confidentially or anonymously.

If you wish to disclose information confidentially please include your contact details in question 6. If you wish to disclose information anonymously simply leave question 6 blank.

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

(Confidential disclosure only) Should you wish to remain anonymous please leave this section blank.