Our Top Mortgage & Savings FAQs | Family Building Society

Notices

We've launched a new issue of our Online Saver, paying 4.52% Gross AER on balances of £100+. Find out more

The Online Saver (11) is now available for applications via our Online Service. Find out more and apply.
Tuesday 15 July - High call volumes

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes
Online Service update. Due to planned essential maintenance, our Online Service will be unavailable on Sunday 27 July from 8am until 4pm. We apologise for any inconvenience this may cause.

Please click on the following links for frequently asked questions about our savings accounts and mortgages.

Not sure what a certain word of phrase means in finances or mortgages? Use our glossary to understand any terms you're not familiar with.

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