Our Top Mortgage & Savings FAQs | Family Building Society

Notices

Online Service update: Due to planned essential maintenance our Online Service will not be available from 10pm on Thursday 28 August to 2am on Friday 29 August. We apologise for any inconvenience.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.00% on 7 August 2025. Read more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 September 2025. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 September 2025 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes

Please click on the following links for frequently asked questions about our savings accounts and mortgages.

Not sure what a certain word of phrase means in finances or mortgages? Use our glossary to understand any terms you're not familiar with.

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