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Friday 19 December - We are aware of an issue that has affected customers who have made a withdrawal via our Online Service in the last week. Our automated confirmation emails were delayed and have now been sent today. We apologise for any inconvenience caused.
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Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
- View our Christmas opening hours and information on bank transfer processing times over the Christmas period.
Bond and ISA maturity reinvestment options
When your savings fixed rate ends we'll contact you about your options. Here you'll find details of the accounts available for reinvestment.
When your bond or ISA fixed rate ends, your money ‘matures’ and you get access to it. This is known as maturity.
When your maturity date is approaching you’ll need to decide what to do with your savings next. We’ll send you a letter no later than 15 calendar days before maturity which will explain your maturity options. Please refer to this letter for more details.
If your Fixed Rate Bond account has matured into to our Market Tracker Saver (2) please find the Product Features leaflet here, or if you hold a Fixed Rate Cash ISA that has matured in our Market Tracker Cash ISA (3) then you can find the Product Features leaflet here.
Below are details of the accounts currently available for reinvestment. See our withdrawn accounts for a list of accounts no longer available.
Accounts currently available*
*Please note: The reinvestment account(s) relevant to your Family Building Society or National Counties maturing savings bond or ISA will be specified in your maturity letter.
Notes:
# AER stands for Annual Equivalent Rate and illustrates what the annual rate would be if interest was compounded.
^ Interest is paid tax-free as it is currently exempt from income tax. The future tax treatment of Individual Savings Accounts may vary.
Do you need our help?
If you have questions or need our help please contact our friendly Savings Service Team.
