Notices
  • Our new 1 Year Fixed Rate Bond (71) pays 4.88% Gross AER on balances of £10,000+. Apply online today.

  • Our Online Saver (12), pays 4.15% Gross AER on balances of £100+. Apply online today.

  • Due to significant increases in swap rates, we've temporarily withdrawn all of our fixed rate mortgage products from sale today, 4 September 2026, with immediate effect. For more information about swap rates and how they can affect mortgage pricing, see our A-Z Mortgage jargon buster.

    We recognise the importance of fixed rate options and are working to introduce a new range of fixed rate mortgage products as soon as it is possible.

  • Online Service update - Due to essential maintenance, our Online Service will be unavailable between 8am and 4pm on Sunday 6 September. We apologise for any inconvenience this may cause.

Existing saver information

Existing saver information

Find many essential resources you may need for managing or changing your account quickly without logging in.

Make the most of your money

Useful information to help you manage your savings account

Savings forms

These include withdrawals, transfers, changes of address, Direct Debit mandates, standing orders, ISAs and more. If you need to print off and complete savings forms by hand, download them from here.

Manage your account online

Check your balance and latest transactions, make withdrawals to your pre-nominated bank account and transfer money between your Family Building Society accounts with our Online Service.

Withdrawn accounts


See details, including interest rates, of those savings accounts which have been withdrawn from sale and are no longer available for new account openings.

Our bank details and Confirmation of Payee

See our bank details when you're paying money directly into your savings account, as well as information on Confirmation of Payee (CoP).

Tariff of savings charges

During the life of your savings account with us there are some charges which may be incurred.

Savings frequently asked questions

Do you have a question about your savings account? We have answered some of our most frequently asked questions. about our savings products

Savings interest certificate

Do you need a savings interest certificate? We're happy to help and can provide these on request, just complete our simple form.

How our market tracker accounts work

Read how we review and set the interest rate paid on our easy access Market Tracker Saver account.

Savings maturity and reinvestment accounts

A bond or ISA ‘matures’ when it reaches the end of its fixed rate term. Here you’ll find details of accounts available for reinvestment.

Contact our expert UK team

New enquiries

Savings - 03330 140141

Mortgages - 03330 140140

newbusiness@familybsoc.co.uk

Existing customers

Savings - 03330 140144
savings.service@familybsoc.co.uk

Mortgages - 03330 140146
mortgage.service@familybsoc.co.uk

... or ask the way that suits you.

Request a call back

We can call you back at a time that suits you.

Visit us in branch

Ashley Square, Epsom, Surrey, KT18 5DD.

View our FAQs

Your questions might be answered here.