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Online Service update. Due to planned essential maintenance our Online Service will be unavailable between Thursday 12 December at 10:00pm until Friday 13 December at 2:00am. It will also be unavailable on Sunday 15 December between 8:00am and 6:00pm. We apologise for any inconvenience this may cause.
Power of Attorney and Third Party Mandate
Allow someone to help manage your financial affairs and act on your behalf if you're no longer able to do so.
If you’d like to appoint someone to help you manage the finances you have with us, or alternatively, if you have been asked by a friend or family member to help them with their finances, there are a number of ways that this can be set up;
- Power of Attorney - Ordinary and Lasting
- Third Party Mandate
Please note that any Power of Attorney automatically ceases if the person who set it up dies. Any authority as Attorney is not valid from the date of death.
For queries relating to accounts that already have a Power of Attorney, Deputy or Third Party Mandate, please contact our Family Service Team on 03330 140144.
Power of Attorney
A Power of Attorney is a legally binding document that allows someone (the Attorney) to make decisions for you or act on your behalf if you're no longer able to do so, or if you no longer want to make your own decisions.
The Power of Attorney is set up whilst you are fully capable of making your own decisions and normally only takes effect if your mental capacity changes and requires the Attorney to make decisions on your behalf.
There are a number of reasons why you might need someone to make decisions for you or act on your behalf:
- If the situation is temporary; for example you were in hospital and needed help with everyday things such as paying bills
- If the situation is longer-term; for example you were diagnosed with dementia and lost the mental capacity to make your own decisions in the future.
Different types of Power of Attorney
Opening and operating accounts on behalf of someone else
Details on the application process as a Power of Attorney, Deputy or Third Party Mandate, including links to forms and contact details.
How do I open and operate an account via Power of Attorney?
Deputy arrangement
Online Service
Third Party Mandate
A Third Party Mandate is a document that tells us we can accept withdrawal instructions relating to your account from a specific named person of your choosing (‘the third party’).
A Third Party Mandate is not normally a permanent instruction and needs to be renewed annually if it is still required. It is useful for circumstances where you are unable to attend your local branch due to injury or illness or you are moving away and need someone else to maintain your account for you.
Contact our expert UK team
Existing customers
Savings - 03330 140144
savings.service@familybsoc.co.uk
Mortgages - 03330 140146
mortgage.service@familybsoc.co.uk
...or ask the way that suits you.
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Visit us in branch
Ashley Square, Epsom, Surrey, KT18 5DD.
View our FAQs
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