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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Bereavement: we're here to support you
At Family Building Society, we understand that its a difficult time when you lose a loved one, so we're here to make this process as easy as we can for you.
Registering a death
Find out what you need to do to register a death with us in three simple steps.
Mortgage and Savings accounts
Once we've received the death certificate, find out what happens to the customers account.
Other support
Knowing what to do when somebody close to you dies can feel very daunting. We have compiled a list of useful links and information to help you navigate this period.
Record of Finances for executors
Our Record of Finances document allows you to record all your financial details in one place, helping your executors to resolve your estate smoothly when you pass away.