Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

"We were very impressed from our first contact, through the entire application process"

Real life mortgage case studies

Our case studies show how our mortgage products have helped real life customers. Read their stories.

The mortgage will be secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
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Providing stability and relief for a couple in retirement

  • Later life lending
Faced with difficulties securing a mortgage later in life, Steve and Lynette struggled when their previous lender declined to extend their loan, however our flexible approach allowed the couple to stay in their home.
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Enabling family members to help each other

  • Family-assisted mortgages
Elizabeth, an artist, was due to remortgage her home but needed a helping hand from her daughter Louise. The Joint Borrower Sole Proprietor mortgage allowed her to achieve this.
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Helping first time buyers get on the ladder

  • Family-assisted mortgages
Greg, a financial services professional, was keen to buy his first home in Bournemouth. This, however, was proving to be harder than he had thought.
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A second chance at being a homeowner in retirement

  • Later life lending
Alicia wanted to relocate and become a homeowner again in her retirement
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Helping a couple stay in their home and close to their family

  • Later life lending
Mr Grice's mother was very elderly and in need of regular support, so the Grices were keen to stay in their home
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A longer mortgage term to make monthly payments more affordable

  • Later life lending
Warwick and Lynda wanted to decrease their monthly mortgage payments, without having to resort to Equity Release
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The Family Mortgage - helping first time buyers with small deposits

  • Family-assisted mortgages
Choosing the Family Mortgage to buy their first home together
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A repayment mortgage even in retirement

  • Later life lending
Christine and her husband were looking for a repayment mortgage in their retirement but needed a long mortgage term
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Helping the retired back into home ownership

  • Later life lending
When their landlady told them she wanted to sell the house, David and his wife decided to get back on the property ladder
Read more