Notices
  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.
  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Other Bereavement support

Knowing what to do when somebody close to you dies can feel very daunting. We're here to help support you

Bereavement Support Payment

You may be entitled to claim Bereavement Support Payment if your partner has passed away and you have a child (or children), to help reduce financial concerns. Our useful links provide more information on this topic. 

Further help

You may find the government’s step-by-step guide helpful to guide you through the process. 

The government’s Tell Us Once service lets you report a death to most government organisations in one go to make the process easier. You can find on their website

Life and critical illness cover

As well as the Bereavement Support Payment another option to look into is if your partner had life insurance, and / or critical illness cover, this is important to check as this cover can offer financial security for yours and your families future. If you're considering life insurance and critical illness cover for yourself, we may be able to help. 

For more information on the Bereavement Support Payment that may be available to you - you may find the below links useful: