Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.

If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.

We have emailed or written to you to let you know of how these interest rate decreases affect you. View our variable savings rate changes

Savings: Interest rates for Windfall Bond and Tracker Savings Bond decreased by 0.25% from 1 June 2025. We have written to all customers individually to confirm the new rates.

Mortgages: Tracker mortgages will change on 25 June 2025 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.