Notices
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Our new and improved Online Service is here.
We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes
What are the benefits of using our Online Service?
Safe and secure
- Two-factor authentication each time you log in
- Send and receive secure messages with our Customer Services Team
- Keep your personal details up to date
Savings
- Check balances and view your latest transactions
- Make withdrawals to your pre-nominated bank account
- Make transfers between your Family Building Society accounts
- View, save and print your annual ISA and savings accounts statement(s) online
- Set up a savings goal for your savings account (if your account allows)
- Apply online for a range of savings accounts
- Close your account online (depending on the terms and conditions of your account)
Mortgages
- Check your mortgage balance and latest transactions
- View, save and print your mortgage statement online
Please note if you are acting as a Power of Attorney then you will be unable to open an account online. For further information please read our Online Service terms and conditions below.

Online Service Guide
Our handy guide provides useful information on how to operate your account online.
Helpful information
Online Support Team
If you need help with our Online Service, please call our dedicated Online Support Team.