Our Online Service

If you're already an existing customer and would like to access your account(s) online through our Online Service, simply follow the registration instructions below. 

You can also download this handy guide which provides useful information on how to register for the service and how to operate your account online.

What do you need to do?

To  register for our Online Service, you need to provide us with some personal details and set up your security information.

Step 1

Following the on-screen instructions, enter this information about you:

• Surname
• Date of birth
• Postcode

Once this is done this you'll be able to create your password and Memorable Word, as well as confirming the email address you wish to register with. 

Step 2

You'll be sent two emails to your registered email address.

The first email will be your Username.

The second email will be an Activation Code, which will verify your email address. This code is valid for one day. 

Once the Activation Code is entered, you'll have successfully registered for the Online Service.

We'll then send you your Verification Code by post. This will take three to five working days to arrive. The Verification Code is a further security measure and is the final stage in the registration process. 

Step 3 - once you've received your Verification Code

• Visit our website and click on 'Log in' at the top right hand corner of the screen.
• Enter your new Username, password and the three required characters from your Memorable Word to log in.
• Click the on-screen link to enter your Verification Code exactly as shown in your letter.

Note: Once you have entered your Verification Code, you'll be asked to confirm your preferences, and this will enable two-factor authentication. This means that you'll be required to enter a One-Time Passcode each time you log in.

Important: the Verification Code is a further security measure and is the final stage in the registration process. Until you have received and entered your Verification Code you won't be able to see details of your existing account(s) or make a withdrawal. If you need to make a withdrawal before your Verification Code arrives by email or in the post, call 03300 243406 and we'll be happy to help.

That's it. Registration completed.

If you need any help along the way, please call us on 03300 243406.

Note: For joint accounts, each account holder will need to register separately if they'd like online access.

View our Online Service Terms and Conditions.

The content of the  Online Service Terms and Conditions covers your use of the Online Service and supplements the conditions applying to each account to which you have access using Family Building Society Online Service. In the event of a difference, the account specific terms and conditions prevail.

Please read this  Online Service Terms and Conditions carefully and retain a copy in a safe place for future reference. You may ask for a copy of this service agreement at any time.

If you have any questions, please visit our Online Service frequently asked questions or contact us, either by secure message, email or phone.

We have listed some common questions and answers about our Online Service.

Our Online Service gives you safe and secure access to your account(s) so you can manage your money online at any time.

With our Online Service you can securely apply for a range of savings accounts online and quickly and easily move money between your Family Building Society accounts. In addition, you can keep your personal details up to date and get in touch with us through our secure messaging portal.

Our Online Service uses multi factor authentication, providing you with an enhanced level of security when logging in and making transactions online.

If you’re acting as a Power of Attorney on any Savings Accounts with us, you can operate these accounts online.

Here are some easy ways to protect yourself online:

• Passwords: Make sure that your password and memorable data is a mixture of letters and numbers that cannot easily be guessed. Don’t keep a written record of your passwords and remember that legitimate organisations will never ask you for complete passwords over the phone or by email.
  
  
• Anti-virus software: Install software that protects your computer from viruses and unwanted programs and make sure it is kept up-to-date. Try to scan your computer regularly for viruses.
  
  
• HTTPS: If you're entering personal information, such as your account number, make sure the website address begins with 'https' and that there's a padlock symbol within the browser as this indicates that a site is secure.
  
  
• Wireless networks: Avoid using public computers to do your internet banking. When using a wireless router make sure it's password protected and completely secure; never give visitors access to your network.
  
  
• Emails: We'll never send you an email demanding that you log in to your account immediately or it will be shut-down.
  
  
• Account details: Never give your account details or other security information to anyone unless you know who they are and why they need them.

Find out more about protecting yourself online against frauds and scams.

We recommend you always try to keep your browser up to date, as newer versions provide higher levels of security. We've put together information about how to make sure your browser is up to date.