Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.

If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you.

To request interest certificates, please complete our Online enquiry form. Thank you.

Mortgage products - On Thursday 26 March 2026, we've relaunched our Owner Occupier and Buy to Let fixed rate products, and reintroduced more 5-year fixed rates back on sale, with options available for new and existing customers.

Managed Mortgage Rates - Please note that our Managed Mortgage Rates are not changing at this time.

The interest rates on our 1 and 2 Year Fixed Rate Bond and Fixed Rate ISA products have increased from 25 March 2026.