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Help to manage your finances
Allow someone to help manage your financial affairs and act on your behalf if you're no longer able to do so.
If you’d like to appoint someone to help you manage the finances you have with us, or alternatively, if you have been asked by a friend or family member to help them with their finances, there are a number of ways that this can be set up;
- Power of Attorney - Ordinary and Lasting
- Third Party Mandate
For queries relating to accounts that already have a Power of Attorney, Deputy or Third Party Mandate, please contact our Family Service Team on 03330 140144.
Power of Attorney (PoA)
A PoA is a legally binding document that allows someone (the attorney) to make decisions for you or act on your behalf if you're no longer able to do so, or if you no longer want to make your own decisions.
There are a number of reasons why you might need someone to make decisions for you or act on your behalf, and the situation may be temporary; for example you were in hospital and needed help with everyday things such as paying bills, or longer-term; for example, you were diagnosed with dementia and lost the mental capacity to make your own decisions in the future.
A ‘deputy’ arrangement is very similar to a Power of Attorney, however it is not arranged prior to a situation occurring where mental capacity has diminished. It usually only happens if the person who lacks capacity to make decisions has not made a Power of Attorney but suddenly requires assistance with their finances. A deputy is authorised by the Court of Protection to make decisions on their behalf. The process of appointing deputies through a Court of Protection can take many months, during which financial assets may be effectively frozen.
Third Party Mandate
A Third Party Mandate is a document that tells us we can accept withdrawal instructions relating to your account from a specific named person of your choosing (‘the Third Party’).
A Third Party Mandate is not normally a permanent instruction and needs to be renewed annually if it is still required. It is useful for circumstances where you are unable to attend your local branch due to injury or illness or you are moving away and need someone else to maintain your account for you etc.
How can the Family Building Society help?
We've partnered with specialist legal services provider, Wellers Law Group, to provide our customers and their families with access to a full suite of LPA services to suit your needs and budget.
The Wellers Law Group was established in 1881 and has grown to incorporate a number of very highly regarded legal firms including Wellers Hedleys, based in Surrey, and Wellers Reece-Jones, based in Sevenoaks. Wellers are committed to adding real value, in addressing your legal needs and finding better, more practical answers for you.
You write a Will to ensure your wishes are carried out when you die so why wouldn't you want to ensure you are protected in life?
If you would like their advice, please contact our friendly team:
Ask us to call back
Email us
We receive payment from Wellers Law Group where an introduction to their services leads to a transaction taking place.

Guide to Power of Attorney
Find out further information on appointing attorneys for financial and welfare issues.
Probate and estate administration
If someone close to you has passed away, we can support you with practical advice to help you manage their estate.