Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9:00am to 10:00am on Saturday 25 October. We apologise for any inconvenience this may cause.

  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

We've made improvements to our Online Service

Our new Online Service is here, with several enhancements and added benefits. 


We've upgraded our Online Service. With a modern design, improved navigation and many added benefits our Online Service is now simpler and easier for you to use. 


What's changed?

 Simplified login, so you’ll now be able to log in by using your email address as your User ID

Please note: Due to improved security, you must have a unique email address for your Online Service account. If you currently share an email address with another customer, a different email address will need to be used to register or transfer each Online Service account on our upgraded system.

 

 We’ve introduced two-factor authentication each time you log in

To confirm it's you, each time you log in you’ll receive a One Time-Passcode to your mobile phone as a text message or as a voice message to your landline. This passcode provides an extra layer of security to your online account and helps prevent unauthorised access and financial fraud.


 Designed for all screen sizes, so now even easier to use on a mobile or tablet

 

 View, save and print your annual ISA, savings accounts and mortgage statement(s) online

 

 Set up a savings goal for your savings account (if your account allows)

 

 Get in touch with us with an improved secure messaging portal

 

New look, same login

FBS-New-Online-Service-Preview-Screens-2_v2

          Log into the Online Service   

 

If you need help with our Online Service, please call our dedicated Online Banking Support Team on 03300 243406.

For more information and how to operate your account online please read our Online Service guide.