Notices

  • Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes

  • UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.

  • Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

  • Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

We've made improvements to our Online Service

Our new Online Service is here, with several enhancements and added benefits. 


We've upgraded our Online Service. With a modern design, improved navigation and many added benefits our Online Service is now simpler and easier for you to use. 


What's changed?

 Simplified login, so you’ll now be able to log in by using your email address as your User ID

Please note: Due to improved security, you must have a unique email address for your Online Service account. If you currently share an email address with another customer, a different email address will need to be used to register or transfer each Online Service account on our upgraded system.

 

 We’ve introduced two-factor authentication each time you log in

To confirm it's you, each time you log in you’ll receive a One Time-Passcode to your mobile phone as a text message or as a voice message to your landline. This passcode provides an extra layer of security to your online account and helps prevent unauthorised access and financial fraud.


 Designed for all screen sizes, so now even easier to use on a mobile or tablet

 

 View, save and print your annual ISA, savings accounts and mortgage statement(s) online

 

 Set up a savings goal for your savings account (if your account allows)

 

 Get in touch with us with an improved secure messaging portal

 

New look, same login

FBS-New-Online-Service-Preview-Screens-2_v2

          Log into the Online Service   

 

If you need help with our Online Service, please call our dedicated Online Banking Support Team on 03300 243406.

For more information and how to operate your account online please read our Online Service guide.