Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
  • We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more. 

Financial Wellbeing survey

The survey and prize draw are now closed.

 

Financial Wellbeing survey - Thank you for your interest

The survey and prize draw* are now closed, and the prize draw has now taken place. We will not publish the winner’s name to maintain their anonymity. A summary of the results from the Spring 2024 survey will soon be available below.

 

 

A summary of results from our Autumn 2023 survey

  • 2,230 Members completed the survey.
  • In general, our Members seem to be optimistic about their own financial wellbeing as they cite that they are happy at the time of completing the survey 
  • They were, however, more pessimistic about the financial impact on their children and grandchildren. Members commented on the cost of living as the biggest threat to financial wellbeing
  • Over a third of Members have had to help family members during the cost of living crisis
  • The majority of Members thought house prices will decrease.

 

*Prize draw terms and conditions:

1. The closing date is Friday 3 May at 5pm.
2. Only one entry per person.
3. No purchase necessary.
4. Prize draws and competitions are only open to UK residents aged 18 years or over.
5. Employees of Family Building Society and their families are ineligible to enter.
6. The prize draw is £250 which can be paid by transfer to your bank account or by cheque.
7. The winner will be drawn randomly using a secure computer-based program under
independent supervision. The judge will oversee the draw and the judge’s decision is final.
8. Our website will be updated to confirm the draw has taken place no later than Friday 17 May. We will not publish the winner’s name to maintain their anonymity.