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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Wednesday 10 December to 2am on Thursday 11 December, and from 8am to 5pm on Sunday 14 December. We apologise for any inconvenience this may cause.
- View our Christmas opening hours and information on bank transfer processing times over the Christmas period.
Initial notification of death form
To initially notify us of a death, please complete this simple form so we can take the necessary steps on the account.
Notification of death form
Once we receive this notification, we'll put a note on the deceased account(s) and stop any marketing material being sent out. This can take a few days to take effect so it’s possible that some marketing material may still be sent.
If you already have the death certificate you do not need to complete this form. Please go straight to step 2 and fill in our more detailed Notification of Death form.
Any questions?
If you have any questions you can get in touch with us using the following contact details.
Savings account - Call 03330 140144 Mortgage account - Call 03330 140146
Email us