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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 6pm on Sunday 5 April to midnight on Monday 6 April. We apologise for any inconvenience this may cause.
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IMPORTANT: The last day of the 2025 / 2026 tax year is Sunday 5 April.
Our online and postal ISA applications for this tax year will close from 5pm on Friday 27 March until the morning of Tuesday 7 April. Find out full details and timings for opening and funding ISAs with us within the current tax year.
Initial notification of death form
To initially notify us of a death, please complete this simple form so we can take the necessary steps on the account.
Notification of death form
Once we receive this notification, we'll put a note on the deceased account(s) and stop any marketing material being sent out. This can take a few days to take effect so it’s possible that some marketing material may still be sent.
If you already have the death certificate you do not need to complete this form. Please go straight to step 2 and fill in our more detailed Notification of Death form.
Any questions?
If you have any questions you can get in touch with us using the following contact details.
Savings account - Call 03330 140144 Mortgage account - Call 03330 140146
Email us