Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9:00am to 10:00am on Saturday 25 October. We apologise for any inconvenience this may cause.

  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

Initial notification of death form

To initially notify us of a death, please complete this simple form so we can take the necessary steps on the account.

Notification of death form

Once we receive this notification, we'll put a note on the deceased account(s) and stop any marketing material being sent out. This can take a few days to take effect so it’s possible that some marketing material may still be sent.

If you already have the death certificate you do not need to complete this form. Please go straight to step 2 and fill in our more detailed Notification of Death form.

 

Any questions?

If you have any questions you can get in touch with us using the following contact details.

Savings account - Call 03330 140144 Mortgage account - Call 03330 140146

Email us

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Details of the deceased

Your details