Notices

Friday 19 December - We are aware of an issue that has affected customers who have made a withdrawal via our Online Service in the last week. Our automated confirmation emails were delayed and have now been sent today. We apologise for any inconvenience caused.
Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
View our Christmas opening hours and information on bank transfer processing times over the Christmas period.

Thank you for your request

A member of our team will be in touch with you shortly. If you have any other queries in the meantime, please call us on 03330 140140.

Our phone lines are open Monday – Friday 9am – 5:30pm; Saturdays: closed, excluding Bank Holidays. We may record any phone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.