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Friday 19 December - We are aware of an issue that has affected customers who have made a withdrawal via our Online Service in the last week. Our automated confirmation emails were delayed and have now been sent today. We apologise for any inconvenience caused.
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Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
- View our Christmas opening hours and information on bank transfer processing times over the Christmas period.
Christmas opening hours
We've listed our head office and branch opening hours over the Christmas period for your information
Head office and branch Christmas opening hours
| Wednesday 24 December (Christmas Eve): | Head office: | Branch: |
| Thursday 25 December (Christmas Day): | Head office: Closed | Branch: Closed |
| Friday 26 December (Boxing Day): | Head office: Closed | Branch: Closed |
| Saturday 27 December: | Head office: Closed | Branch: Closed |
| Sunday 28 December: | Head office: Closed | Branch: Closed |
| Monday 29 December: | Head office: | Branch: |
| Tuesday 30 December: | Head office: | Branch: |
| Wednesday 31 December (New Years Eve): | Head office: | Branch: |
| Thursday 1 January (New Years Day): | Head office: Closed | Branch: Closed |
Normal opening hours will resume from Friday 2 January 2026.
Protect yourself against fraud
We've put together some detail on the types of fraud and scams out there and how you can protect yourself and your money.