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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Christmas opening hours
We've listed our head office and branch opening hours over the Christmas period for your information
Head office and branch Christmas opening hours
Tuesday 24 December (Christmas Eve): | Head office: Open 9am - 12pm | Branch: Open 9am – 12pm |
| Wednesday 25 December (Christmas Day): | Head office: Closed | Branch: Closed |
| Thursday 26 December (Boxing Day): | Head office: Closed | Branch: Closed |
| Friday 27 December: | Head office: 9am - 5pm | Branch: 9am - 4:30pm |
| Saturday 28 December: | Head office: Closed | Branch: Closed |
| Sunday 29 December: | Head office: Closed | Branch: Closed |
| Monday 30 December: | Head office: Open 9am – 5pm | Branch: Open 9am – 4.30pm |
Tuesday 31 December (New Years Eve): | Head office: Open 9am – 12pm | Branch: Open 9am – 12pm |
| Wednesday 1 January (Bank Holiday): | Head office: Closed | Branch: Closed |
Normal opening hours will resume from Thursday 2 January 2025.
Record year for awards
It's been a record year for us for awards. Read about our latest win at the Personal Finance Awards 2024/25 and all the other awards we've won in 2024.