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Friday 19 December - We are aware of an issue that has affected customers who have made a withdrawal via our Online Service in the last week. Our automated confirmation emails were delayed and have now been sent today. We apologise for any inconvenience caused.
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Friday 19 December: We are currently experiencing issues with our secure messaging facility on our Online Service. If you still need our help, you can contact us by email (mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or call us on 03330 140144. We apologise for any inconvenience caused.
- View our Christmas opening hours and information on bank transfer processing times over the Christmas period.
Our branch and head office
You are welcome to pop into our Epsom branch for a chat with our friendly team.
For postal enquires please contact our head office.
Epsom branch
Address:
Family Building Society, Ashley Square, Epsom, Surrey, KT18 5DD
Directions:
Ashley Square is at the South Street end of the High Street, adjacent to Marks & Spencer. Parking is available in the Ashley Centre multi-storey car park which is sign posted.
Opening hours:
Monday - Friday: 9am - 4.30pm
Saturday: Closed
Head office
Address:
Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Fax: 01372 745607
Directions:
Download a map to our head office.
Opening hours:
Monday to Friday: 9am - 5.30pm.
Saturday: Closed
Difficulty with hearing or speech?
We want to make it easy for everyone to use our products and services. If you need extra support, we can help.