Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
  • We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more. 

Intermediaries

Find details of our dedicated intermediary website.

If you are an Intermediary or Broker please visit our Intermediary website.

Here you will find information on our lending criteria, our products, online calculators, news and products updates and more.

If you wish to contact our mortgage desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk

Telephone: 01372 744155

Fax: 01372 745607

Opening hours: 
Monday - Friday: 9am - 5.30pm. 
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Intermediary website

Find information on our lending criteria, use our calculators, find forms and apply online.

Intermediaries