Notices

  • Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes

  • UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.

  • Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

  • Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

Intermediaries

Find details of our dedicated intermediary website.

If you are an Intermediary or Broker please visit our Intermediary website.

Here you will find information on our lending criteria, our products, online calculators, news and products updates and more.

If you wish to contact our mortgage desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk

Telephone: 01372 744155

Fax: 01372 745607

Opening hours: 
Monday - Friday: 9am - 5.30pm. 
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Intermediary website

Find information on our lending criteria, use our calculators, find forms and apply online.

Intermediaries