Our Intermediaries | Family Building Society

Notices

Mortgage customers - Your mortgage statements are now available on our Online Service. Printed copies of your mortgage statements have been sent to you by post and should arrive by Friday 30 January.

We’re pleased to let you know that your mortgage statements are now available to view on our Online Service. To view these log in to the Online Service, select ‘View account’ and then within the ‘Mortgage account summary’ page, click on ‘Statements’.
Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

If you are an Intermediary or Broker please visit our Intermediary website.

Here you will find information on our lending criteria, our products, online calculators, news and products updates and more.

If you wish to contact our mortgage desk for enquiries:

Email: mortgage.desk@familybsoc.co.uk

Telephone: 01372 744155

Fax: 01372 745607

Opening hours:
Monday - Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Find information on our lending criteria, use our calculators, find forms and apply online.

Intermediaries