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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Confirmation of Payee (CoP) opt out/in form
All eligible customers have been automatically opted in to Confirmation of Payee (CoP), a service that checks your account details when a payment is sent. It is designed to help protect you against fraud, and payments going to the wrong account. This is why we recommend that all our Members remain within CoP.
You can request to opt out of CoP by completing this form and then your request will be reviewed. However, please note that we'll only agree to these requests in exceptional circumstances. You must understand, opting out means that your account won’t be checked when you, someone else or a business tries to make a payment to it and that this might mean the payment will not appear as a match. If you do opt out, you also have the choice of opting back in at a later date using the same form. You can’t opt out of the checks when you make a payment to someone else.