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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Open an ISA online
You're applying to open an ISA.
Note: If you would like to open an ISA with us using money transferred from another ISA provider, please call us on 03330 140141 and we'll send you an application form and transfer authority form.
At the moment you can't apply for an ISA online using transferred money from another ISA provider. Not ideal we know, we're sorry.
New to Family Building Society?
Thank you for choosing to join Family Building Society to open an ISA.
As a new Family Building Society customer it only takes a few minutes to apply for a new ISA. Please have your National Insurance number to hand.
If you already have an account with National Counties please use one of the existing customer links to the right as Family Building Society is part of National Counties.
Already an existing Family Building Society customer?
If you are registered and already have access to our Online Service, please login to apply for an ISA.
If you don't currently access your accounts online, please register for the Online Service to apply for your new account. We will check your details to ensure our records are kept up to date and give you access to view your other accounts online.
Our Online Service
With our Online Service you can operate your account securely online anywhere and anytime
Contact our expert UK team
Existing customers
Savings - 03330 140144
savings.service@familybsoc.co.uk
Mortgages - 03330 140146
mortgage.service@familybsoc.co.uk
...or ask the way that suits you.
Request a call back
We can call you back at a time that suits you.
Visit us in branch
Ashley Square, Epsom, Surrey, KT18 5DD.
View our FAQs
Your questions might be answered here.