Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable between 9:00am to 10:00am on Saturday 25 October. We apologise for any inconvenience this may cause.

  • Please note that our Market Tracker Cash ISA (2) has been withdrawn from sale. Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.

  • Mortgage products - On Tuesday 30 September 2025, we made changes to our mortgage product range. This included decreases across many of our Fixed Rate products for Owner Occupier and Buy to Let products.

    Buy to Let Limited Companies

    In addition we launched new Fixed Rate products for Buy to Let Limited Company landlords (UK registered companies) who have expat shareholders and/or directors in our acceptable list of countries.

    Managed Mortgage Rates and Discounted Variable Rates

    From 1 October 2025, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.25%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We have written to existing customers who have been impacted by this change, with details relevant to them.

  • We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use.  Online Service changes

Directions to our Head Office

If you're attending our Annual General Meeting (AGM) on Wednesday 30 April, here are some directions to our head office.

 

 

 

Head office

Address:

Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL

Fax: 01372 745607

Directions:

Download a map to our head office.

Opening hours:

Monday to Friday: 9am - 5.30pm.

Saturday: Closed

Directions:

By Rail

Epsom Station is connected by both South Western Trains and Southern Trains. Connections from London Waterloo & London Victoria. You can plan your journey using Transport for London or National Rail.

Walking Directions from Epsom Station

From Epsom Station it's a 15-minute walk (0.6 miles).

By Road

Our head office is just a few minutes from Epsom Town Centre on Church Street (B284) and off Junction 9 of the M25. If you're using satellite navigation, please key in postcode KT17 4NL.

Parking

There are some car parking spaces available at our head office. If the car park is full on the day, the closest local car park is an 8-minute walk:

Depot Road Car Park, Depot Road, KT17 4RN (car parking fees apply).

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Find out more