Notices

  • Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes

  • UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.

  • Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

  • Mortgage products - On Tuesday 20 January 2026, we made changes to our mortgage product range. This includes enhanced Buy to Let HMO criteria, now catering to properties with up to six bedrooms (previously four bedrooms)

    Managed Mortgage Rates and Discounted Variable Rates

    From 7 February 2026, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.15%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.

    We will shortly be writing to existing customers who have been impacted by this change, with details relevant to them.

  • Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

Directions to our Head Office

If you're attending our Annual General Meeting (AGM) on Wednesday 30 April, here are some directions to our head office.

 

 

 

Head office

Address:

Family Building Society, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL

Fax: 01372 745607

Directions:

Download a map to our head office.

Opening hours:

Monday to Friday: 9am - 5.30pm.

Saturday: Closed

Directions:

By Rail

Epsom Station is connected by both South Western Trains and Southern Trains. Connections from London Waterloo & London Victoria. You can plan your journey using Transport for London or National Rail.

Walking Directions from Epsom Station

From Epsom Station it's a 15-minute walk (0.6 miles).

By Road

Our head office is just a few minutes from Epsom Town Centre on Church Street (B284) and off Junction 9 of the M25. If you're using satellite navigation, please key in postcode KT17 4NL.

Parking

There are some car parking spaces available at our head office. If the car park is full on the day, the closest local car park is an 8-minute walk:

Depot Road Car Park, Depot Road, KT17 4RN (car parking fees apply).

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Find out more