• Homes for Ukraine - important information can be found here.

  • Savings members: Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.25% on 16 June 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 July 2022.  In addition we are pleased to say that many of our variable rate accounts will also be increasing from 24 June 2022. We will be informing affected customers of their new rate via email or letter shortly. (Notice updated 20/06/2022).

    Mortgage members: Tracker mortgages will change on 25 July 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 20/06/2022).

Difficulty with hearing or speech

Find out how to use Relay UK if you have difficulties with hearing or speech.

If you have difficulty with hearing or speech, that shouldn’t be a barrier to operating your savings or mortgage account like anybody else. That is why all of our customer facing staff are trained to be aware that some of our customers may call us using Relay UK (formerly Typetalk).

How does Relay UK work?

If you are familiar with this system you will know that this is a service that allows our staff to have conversations with a Relay UK representative. This means that a text Relay assistant converts the conversation to text allowing you to read the conversation on screen. You can also type your conversation and the assistant will relay the message to us.

How do I access Relay UK?

To use this service, you will need to download a special app for your computer, smartphone or tablet. You can download the app here.

How secure are the details of my call?

The Relay UK website will answer any security questions you may have, but to put your mind at rest this is regulated service operated by BT. As a regulated service, they have to comply with strict guidelines and criteria that apply to all providers of text relay services. In addition, they’re fully compliant with the General Data Protection Regulation (GDPR), which means that your data is completely safe.

What should I do next?

If you think that you will be using this service it would be helpful if you could write to us, so we can make a note on your account. However, even if you don’t, as long as you are able to answer our account security questions correctly we will be able to help you with your account over the phone, just like any other customer.

Do you need our help?

If you have any questions or need our help please contact our friendly Family Service Team.