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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
- Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Difficulty with hearing or speech
Find out how to use Relay UK if you have difficulties with hearing or speech.
If you have difficulty with hearing or speech, that shouldn’t be a barrier to operating your savings or mortgage account like anybody else. That is why all of our customer facing staff are trained to be aware that some of our customers may call us using Relay UK (formerly Typetalk).
How does Relay UK work?
If you are familiar with this system you will know that this is a service that allows our staff to have conversations with a Relay UK representative. This means that a text Relay assistant converts the conversation to text allowing you to read the conversation on screen. You can also type your conversation and the assistant will relay the message to us.
How do I access Relay UK?
To use this service, you will need to download a special app for your computer, smartphone or tablet. You can download the app here.
How secure are the details of my call?
The Relay UK website will answer any security questions you may have, but to put your mind at rest this is regulated service operated by BT. As a regulated service, they have to comply with strict guidelines and criteria that apply to all providers of text relay services. In addition, they’re fully compliant with the General Data Protection Regulation (GDPR), which means that your data is completely safe.
What should I do next?
If you think that you will be using this service it would be helpful if you could write to us, so we can make a note on your account. However, even if you don’t, as long as you are able to answer our account security questions correctly we will be able to help you with your account over the phone, just like any other customer.
Do you need our help?
If you have any questions or need our help please contact our friendly Family Service Team.