Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Annual General Meeting

The National Counties Building Society’s Annual General Meeting (AGM) will be held on Wednesday 30 April 2025.

Annual General Meeting - have your say

Annual General Meeting - have your say

The Society's Annual General Meeting (AGM) will take place at our head office in Epsom:

  • Date:   Wednesday 30 April
  • Time:   2pm
  • Venue: Ebbisham House, 30 Church Street, Epsom, Surrey, KT17 4NL.

This meeting is an opportunity to have your say in the way both National Counties Building Society and Family Building Society are run. Your views are important to us.

There are three ways to vote:
  • Online 
  • By post, or
  • Attend the AGM in person

 

Please note: Voting for our AGM has now closed. If you are attending the AGM on Wednesday 30 April and still need to cast your vote you can do this on the day. 

 

There will be an opportunity to raise questions at the AGM however, if you're unable to attend you can email us questions in advance of the meeting and we'll try and answer every question raised. 

If you would like to raise a question, please send us an email at agm@ncbs.co.uk

To vote online you'll need the unique Login and PIN details which can be found on:

  • your proxy form or
  • on the email we sent you, if you have registered to receive AGM notifications electronically.

Note: The online voting service is available 24 hours a day until 5pm on 25 April 2025. Votes received after this date will not be counted.

Donation to charity

For each member who votes online we'll donate 25p to the Royal Marsden Cancer Charity. The charity supports the work of The Royal Marsden, the world-leading cancer centre at its sites in Sutton and Chelsea.

Please complete and sign the AGM proxy voting form that has been sent to you and then return it to us in the pre-paid envelope provided. It must arrive no later than 5pm on 25 April 2025

As a Member of our Society you're invited to join us and vote at our Annual General Meeting (AGM).

This year our AGM is on:

Date: Wednesday 30 April 2pm at our head office

Address: Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL

 

If you are joining us and have any specific requirements, please call our Family Service Team on our dedicated number: 03300 244619.

Our opening hours are Monday - Friday: 9am - 5.30pm, excluding Bank Holidays.

All votes at the AGM need to be cast in person or by the appointment of a proxy. For those members who are unable to attend the meeting there is the option to appoint a proxy (either the Chairman or a named proxy), to vote on your behalf at the meeting. The proxy must vote following your instructions unless you allow them to use their discretion.

  1. Quick Vote. You can choose the Society’s Chairman to be your ‘proxy’ and vote on your behalf at the AGM (which is a vote ‘for’ every resolution).
  2. Standard Vote. You can instruct your proxy how you wish to vote on each resolution. The Society’s Chairman will act as your proxy and cast your votes as instructed.
  3. You can appoint another individual to act as your proxy and attend the AGM to vote on your behalf.

    If you've already logged onto the website, confirmed your choices and completed all the steps, then your vote has been registered. If you supply your email address at the end of the process you will receive an email confirming your voting choices.

    If you wish to change your vote, please call our dedicated AGM phone number 03300 244619.

    If you haven't done so already you can register to receive future information about our AGM by email, as well as committing to voting online. This helps us to reduce the amount of paper we use, so it's great for the environment.

    By going paperless, you'll have easy access to all the information about the AGM, and there will be handy links to the voting portal, making the voting process quick and easy.
     

    If you would like to receive future information about our AGM by email, please email agm@ncbs.co.uk confirming the following:

    • your full name
    • your address
    • your email address.
    By supplying your email address, you agree to place your vote using our online voting system, and also to receive future information about our AGM by email link to the documents on our website. This will not affect the way in which you receive other communications from us.
     
    If for any reason we are unable to use your email address to send you information about our AGM, we will send you a copy in the post instead.

      If you have any questions about voting or the AGM, please call the Family Service Team on our dedicated AGM number: 03300 244619 or email agm@ncbs.co.uk.

      Our opening hours are Monday - Friday: 9am - 5.30 excluding Bank Holidays

      Go paperless for AGM information

      You can now opt to receive your AGM information packs by email, saving paper, and saving you time too.

      Go paperless for AGM information

      Board of Directors

      Find out more about our Board of Directors.

      Board Directors

      AGM information on our NCBS website

      This information can also be found on our National Counties Building Society website.

      AGM information on NCBS website