- Our Autumn newsletter 2023 is now available. You can download it here
- View our Christmas opening hours here. For information on bank transfer processing times over the Christmas period please click here.
Deposits and withdrawals by bank transfer - processing times
If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times
Adding money to your account
Debit card
Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31st December.
Bank transfer
| 22 December | Head office: Open 9am - 4pm | Our cut off time for crediting any payments before closing for Christmas will be at 4pm. Any payments received after this time on 22 December will not appear on your account(s) until late morning on 27 December.
|
23 December
24 December (Christmas Eve)
25 December (Christmas Day)
26 December (Boxing Day)
|
Head office: Closed
| Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December. |
27 December
28 December
| Head office: Open 9am – 5pm | Deposits will be processed as normal. |
| 29 December | Head office: Open 9am – 5pm | Our cut off time for crediting any payments before closing for the New Year will be at 4pm. Any payments received after this time on 29 December will not appear on your account(s) until the afternoon on 2 January.
|
30 December
31 December (New Year's Eve)
1 January (New year) |
Head office: Closed
|
Deposits and withdrawal requests by bank transfer will not be processed until the afternoon of Tuesday 2 January.
|
Making withdrawals from accounts
If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.
| 22 December |
Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 22 December will not be actioned until 27 December.
|
23 December
24 December (Christmas Eve)
25 December (Christmas Day)
26 December (Boxing Day)
| Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December. |
27 December
28 December
| Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on either day will be actioned the following working day. |
| 29 December | Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 29 December will not be actioned until 2 January 2024.
|
30 December 1 January | Closed |
If you need further information, here's how to contact us.