Notices

Deposits and withdrawals by bank transfer - processing times

If you need to make any deposits or withdrawals over the Christmas period, here's a helpful summary of dates and our processing times


Adding money to your account

 

Debit card   

Payments can continue to be made throughout the Christmas / New Year period, up until 6pm on 31st December.

Bank transfer 

22 December

Head office: 

Open 9am - 4pm

Our cut off time for crediting any payments before closing for Christmas will be at 4pm. Any payments received after this time on 22 December will not appear on your account(s) until late morning on 27 December.

 

23 December

 

24 December

(Christmas Eve)

 

25 December

(Christmas Day)

 

26 December

(Boxing Day)

 

 

Head office: Closed

 

Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.

27 December

 

28 December

 

Head office:

Open 9am – 5pm

Deposits will be processed as normal.

29 December

Head office:

Open 9am – 5pm

 

Our cut off time for crediting any payments before closing for the New Year will be at 4pm. Any payments received after this time on 29 December will not appear on your account(s) until the afternoon on 2 January.

 

30 December

 

31 December

(New Year's Eve)

 

1 January

(New year)



 

Head office: Closed

 

 

 

Deposits and withdrawal requests by bank transfer will not be processed until the afternoon of Tuesday 2 January.

 

 

Making withdrawals from accounts

If you request a withdrawal before the cut-off times noted in bold for each date below, then we will process the payment on that date. Funds will reach your account(s) no later than the end of the following working day.        

 

22 December 

 

 

Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 22 December will not be actioned until 27 December. 

 

23 December

 

24 December

(Christmas Eve)

 

25 December

(Christmas Day)

 

26 December

(Boxing Day)

 

Any deposits or withdrawal requests by bank transfer over the public holidays will not be processed until the afternoon of 27 December.

27 December

 

28 December

 

Withdrawal requests need to be received by 2:30pm. Any withdrawal requests received after this time on either day will be actioned the following working day.

29 December

 

Withdrawal requests need to be received by 1:30pm. Any withdrawal requests received after this time on 29 December will not be actioned until 2 January 2024.

 

30 December 

1 January

Closed

 

If you need further information, here's how to contact us.