Members' annual questionnaire and Autumn newsletter 2024

Notices

Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Monday 27 April to 2am on Tuesday 28 April. We apologise for any inconvenience this may cause.
Our 1 Year Fixed Rate Bond (68) has been withdrawn from sale

Any customers that have recently applied for this account will have 15 calendar days to initially fund their account.
We've launched a new issue of our Online Saver (12), paying 4.15% Gross AER on balances of £100+. Find out more and apply.
Important changes to our mortgage products. Find out more

Mortgage products - On Thursday 16 April 2026, we launched a new range of our Owner Occupier and Buy to Let fixed rate products, where most of our product rates have been reduced.
Managed Mortgage Rates - Please note that our Managed Mortgage Rates are not changing at this time.
Annual General Meeting 2026. Find out more

Voting for our AGM has now closed. If you are attending the AGM on Wednesday 29 April and still need to cast your vote you can do this on the day.
Savings customers: Your 2025 / 2026 Annual Interest Savings Summary are currently being processed and are due to be delivered by 28 April 2026.
Existing customers: we have increased the interest rates on our Fixed Rate ISAs and Flexible ISA. Find out more

Existing customers: We have increased our interest rates for Fixed Rate ISA products and our Flexible ISA from 27 April 2026.

Our Autumn newsletter

Our Autumn newsletter is now available, which includes a foreword from our CEO Mark Bogard, with his thoughts on the economic changes in the UK, and the return of Stamp Duty for first and second time buyers. Plus we've included an update on Confirmation of Payee changes that were made in October, a reminder of some useful fraud and scam tips, our recent success in a charity football match and much more. We hope you’ll find it interesting.

Download our newsletter