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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 6pm on Sunday 5 April to midnight on Monday 6 April. We apologise for any inconvenience this may cause.
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IMPORTANT: The last day of the 2025 / 2026 tax year is Sunday 5 April.
Our online and postal ISA applications for this tax year will close from 5pm on Friday 27 March until the morning of Tuesday 7 April. Find out full details and timings for opening and funding ISAs with us within the current tax year.
Our variable rate savings accounts have decreased
Interest rates on the majority of our variable savings accounts decreased from 29 January 2026
Following the Bank of England Base Rate decrease by 0.25% to 3.75% on 18 December 2025, we reduced the majority of our variable interest savings rate from 29 January 2026.
See our new variable rate account changes
We have notified those customers affected by email or by letter. Please note that some of our savings accounts listed are not currently available for new account openings.
If you have any questions please speak to our Family Service Team
Call us on 03330 140144 Online enquiry form
Opening hours:
Monday to Friday: 9am - 5.30pm.
Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.