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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Some of the benefits of using our Online Service
Savings
- Check balances and view your latest transactions
- Make withdrawals to your pre-nominated bank account
- Transfers between your Family Building Society accounts
- Pay into your account using your pre-registered debit card
- Apply for new savings account online
Mortgages
- Check your mortgage balance and latest transactions
We'll send you a mortgage statement in January each year, showing your transactions in the previous calendar year and the total of interest charged.
Safe and secure
- Send and receive secure messages
- Update your personal details

Please note if you are acting as a Power of Attorney then you will be unable to open an account online. For further information please read our Online Service terms and conditions below.
Helpful information
Online Service Guide
Our handy guide provides useful information on how to operate your account online.
Online Support Team
If you need help with our Online Service, please call our dedicated Online Support Team.