Notices

  • Thank you to all Members who took part in our recent survey on moving home and downsizing in later life. 

    Your feedback contributed to the Radix Big Tent Housing Commission’s latest report, highlighting the challenges many older people face when considering a move, including the impact of Stamp Duty.

    Read the key findings, press coverage and full report here.

  • Our 1 Year Fixed Rate Bond (70) pays 4.76% Gross AER on balances of £10,000+. Apply online today.

  • Our Online Saver (12), pays 4.15% Gross AER on balances of £100+. Apply online today.

  • Online Service update - Due to essential maintenance, our Online Service will be unavailable between 10pm on Tuesday 25 August and 2am on Wednesday 26 August. We apologise for any inconvenience.

Managing your mortgage

Useful information to help you manage your mortgage.

Are you registered for our Online Service?

By registering for our Online Service you can:

  • Check your account balance, interest rate and account transactions
  • View, save and print your mortgage statement online
  • Drawdown money from pre-arranged mortgage facilities
  • Make payments to your mortgage account

Find out more and register for our Online Service.

Payment difficulties

If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.

  Ask us to call back   Email us


Interest-Only mortgages

The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.

Frequently asked questions

Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.

Do you need our help?

If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team

Get in touch