-
Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Monday 27 April to 2am on Tuesday 28 April. We apologise for any inconvenience this may cause.
-
We've launched a new issue of our Online Saver (12), paying 4.15% Gross AER on balances of £100+. Find out more and apply.
- Savings customers: Your 2025 / 2026 Annual Interest Savings Summary are currently being processed and are due to be sent from 28 April 2026.
Managing your mortgage
Useful information to help you manage your mortgage.
Are you registered for our Online Service?
By registering for our Online Service you can:
- Check your account balance, interest rate and account transactions
- View, save and print your mortgage statement online
- Drawdown money from pre-arranged mortgage facilities
- Make payments to your mortgage account
Find out more and register for our Online Service.
Payment difficulties
If you experience difficulty in making your regular monthly payments, you should contact us without delay and we will do our best to help you.
Interest-Only mortgages
The Money Advice Service has compiled a leaflet to help people plan for the future with their Interest-Only mortgage. The leaflet includes frequently asked questions and suggested action plans. A copy of the leaflet is available here.
Frequently asked questions
Over the life of your mortgage with us you will probably have some questions. For your convenience we have compiled answers to our most frequently asked questions.
Do you need our help?
If you have questions about your mortgage or need our help please contact our friendly Mortgage Service Team