Notices

Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. Read more

We have emailed or written to you to let you know of how these interest rate decreases affect you. View our variable savings rate changes
UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.
The Bank of England Base Rate decreased by 0.25% to 3.75% on 18 December 2025. Read more about our rate changes

Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

Existing customer contacts

We're always happy to help. As an existing customer, here's how you can get in touch with us.

We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.

You can speak to our Family Service Team if you need help with:

General enquiries
Making a transaction on your account
Using the secure Online Service

Online Support Team

If you need help with our Online Service, please either:

Visit our Online Service account management page
Call our dedicated Online Banking Team on 03300 243406
Complete our Online enquiry form and a member of our Family Service Team will be in touch.

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Savings

Call us on 03330 140144 Online enquiry form

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Mortgages

Call us on 03330 140146 Online enquiry form

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Secure messaging and document upload

If you are registered to use our Online Service you can send us a secure message. This is safer and more secure than email and we will be able to respond to account specific queries.

If you need to send us documents for account servicing reasons you can do so via our Secure Document Upload form.

Branch and Head Office

If you would like to talk to us in person, please visit our branch.

Secure Messaging portal

As the security of your data is of paramount importance to us, we've chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal.

Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you.

Online enquiry form

If you have a savings, mortgage or general enquiry please complete our online form and a member of our Family Service Team will be in touch.

Enquiry form

Request a callback

If you would like us to call you back at a time that is convenient to you, just complete our simple callback form.

Ask us to call you back

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Find out more