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Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.
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Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.
Existing customer contacts
We're always happy to help. As an existing customer, here's how you can get in touch with us.
We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.
You can speak to our Family Service Team if you need help with:
- General enquiries
- Making a transaction on your account
- Using the secure Online Service
Secure Messaging portal
As the security of your data is of paramount importance to us, we've chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal.
Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.
Request a callback
If you would like us to call you back at a time that is convenient to you, just complete our simple callback form.
Difficulty with hearing or speech?
We want to make it easy for everyone to use our products and services. If you need extra support, we can help.
Providing extra support
Sometimes life can be challenging. We are committed to providing fair and appropriate treatment to all of our customers. Our guide highlights the options available if you (or a family member) need a little extra support managing your finances.