Notices
  • New issues of all Fixed Rate Bonds launch today - See more

  • We're pleased to announce that our Windfall Bond is now on general sale, available for new account openings through our Online Service. 
    Find out more

  • Support for Coronavirus - how we're helping our customers See more

Existing customer contacts

We're always happy to help. As an existing customer, here's how you can get in touch with us.

We will ask a range of different questions to check your identity, so please make sure you have your account information with you when you call us.

You can speak to our Family Service Team if you need help with:

  • General enquiries
  • Making a transaction on your account
  • Using the secure Online Service

If you are a savings customer and need help with our Online Service, please visit our Online Service account management page or call our dedicated Online Banking Support team on 03300 243406.

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Telephone: 03330 140144

Email: savings.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Do you need a savings interest certificate?

We're happy to help. Interest certificates can be provided on request, detailing how much interest has been earned on the account. Complete our simple form to request an interest certificate.

Telephone: 03330 140146

Email: mortgage.service@familybsoc.co.uk

Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes

Is your current mortgage deal with us coming to an end?

We have a number of mortgage products available to suit your needs. Find out more about switching your mortgage deal and how to complete an online mortgage switch request.

The mortgage will be secured on your property. Your property may be repossessed if you do not keep up repayments on your mortgage.

If you are registered to use our Online Service you can send us a secure message. This is safer and more secure than email and we will be able to respond to account specific queries.

If you need to send us documents for account servicing reasons you can do so via our Secure Document Upload form.

If you would like to talk to us in person, please visit our branch.


Secure Messaging portal

As the security of your data is of paramount importance to us, we've chosen to provide customers with an additional, secure method of communication via our Secure Messaging portal. 

Powered by Mimecast, the Secure Messaging Portal offers a safe and straightforward way for us to discuss account specific information with you, securely send you electronic files, or securely receive electronic files from you. For more information, click here.

Request a callback

If you would like us to call you back at a time that is convenient to you, just complete our simple callback form.

Ask us to call you back

Providing extra support

Sometimes life can be challenging. We are committed to providing fair and appropriate treatment to all of our customers. Our guide highlights the options available if you (or a family member) need a little extra support managing your finances.

Download guide

Difficulty with hearing or speech

We want to make it easy for everyone to use our products and services, so if you have difficulty with hearing or speech we can help.

Find out more