Notices

  • Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes

  • UK Landlords - The Renters’ Rights Bill, introduced in September 2024, received Royal Assent on 27 October 2025 and is now law as the Renters’ Rights Act. Read more about what to expect.

  • Savings: Interest rates for Windfall Bond will decrease by 0.25% from 1 January 2026. We will write to all customers individually to confirm the new rates.

    Mortgages: Tracker mortgages will change on 25 January 2026 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.

  • Our Market Tracker Cash ISA (2) paying 4.03% AER is now back on sale. Find out more

New customer contacts

We're always happy to help new customers. Here's how you can get in touch with us.

Please speak with our team if you need help with:

  • Opening a new savings account
  • Questions on interest rates
  • Finding out what's new
  • Finding out more about our products and other services

Savings

Telephone: 03330 140141

Email: newbusiness@familybsoc.co.uk







Insurance

Telephone: 03330 140143

Email: newbusiness@familybsoc.co.uk 

Mortgages

Telephone: 03330 140140

Email: newbusiness@familybsoc.co.uk

Request a mortgage appointment
If you're looking for a mortgage and need some help then get in touch with our team of qualified mortgage advisers.

 


Opening hours:

Monday to Friday: 9am - 5.30pm.
Saturday: Closed

We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.

Please note: If you would like to open one of our accounts in person, please visit our branch.

Difficulty with hearing or speech?

We want to make it easy for everyone to use our products and services. If you need extra support, we can help.

Find out more

Who we are

Find out more about who we are, our unique savings products and our innovative and flexible mortgage range.

About Us