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Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 10pm on Monday 27 April to 2am on Tuesday 28 April. We apologise for any inconvenience this may cause.
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We've launched a new issue of our Online Saver (12), paying 4.15% Gross AER on balances of £100+. Find out more and apply.
- Savings customers: Your 2025 / 2026 Annual Interest Savings Summary are currently being processed and are due to be delivered by 28 April 2026.
New customer contacts
We're always happy to help new customers. Here's how you can get in touch with us.
Please speak with our team if you need help with:
- Opening a new savings account
- Questions on interest rates
- Finding out what's new
- Finding out more about our products and other services
Mortgages
Telephone: 03330 603 703
Email: newbusiness@familybsoc.co.uk
Request a mortgage appointment
If you're looking for a mortgage and need some help then get in touch with our team of qualified mortgage advisers.
Opening hours:
Monday to Friday: 9am - 5.30pm.
Saturday: Closed
We may record any telephone calls we have with you in the interest of staff training, monitoring customer service or for security purposes.
Please note: If you would like to open one of our accounts in person, please visit our branch.
Difficulty with hearing or speech?
We want to make it easy for everyone to use our products and services. If you need extra support, we can help.
Who we are
Find out more about who we are, our unique savings products and our innovative and flexible mortgage range.