Notices

  • Online Service update. Due to planned essential maintenance, our Online Service will be unavailable from 8am until 5pm on Sunday 28 July. We apologise for any inconvenience this may cause.

  • We have recently updated our 'How We Use Personal Information' leaflet – with improvements to the transparency of the document and a new section on fraud prevention agencies. The Credit Reference Agency Information Notice (CRAIN) has been removed from the leaflet and instead we provide details of the credit reference agencies’ websites to access this. You can view the latest Privacy notice here.
  • We're here to help if you're experiencing or expect to experience difficulties in paying your mortgage. Find out more. 

Members' annual questionnaire and Autumn newsletter 2023

Thank you for your interest in our Members' annual questionnaire.

The draw has now taken place and the winner has been notified. 

Autumn Newsletter

Our latest newsletter includes a foreword from our CEO Mark Bogard with his thoughts on the economy and recent events. Plus we've included great tips for protecting yourself from frauds and scams, our support of UK Savings Week and much more. We hope you’ll find it interesting.

Download our newsletter