Financial Wellbeing survey

Financial Wellbeing survey - share your thoughts and you could win £250*. 

Six months ago we sent a survey to our Members to gather your views on your financial wellbeing and the UK economy, as well as other housing issues.

If you‘re a new customer you’ll be receiving this survey for the first time, but if you’ve been with us for a while you may be receiving it again. This is so we can see if, and how, your views have changed allowing us to identify emerging trends. Results for the survey will provide us with real-life data on how the economic situation is currently affecting you, and possibly your family, and how you think it might impact you in the future.

We will continue to repeat the survey on a regular basis using the insight gained to help inform key stakeholders and the wider personal finance industry of our Members’ views.

As a mutual organisation, we really value your feedback and would like to offer you the chance to win £250*. Details on how to enter are provided at at the end of the survey.

All responses will be anonymous. If you’d prefer your comments not be quoted in any material that we use to highlight the survey’s findings, you can opt out at the end of the survey.


Click here to take part


A summary of results from our Spring 2023 survey

  • 1,345 customers completed the survey.
  • In general, Members did not foresee a big change in the economy over the next six months and didn’t believe their personal financial situation would be impacted, nor were they planning on making any changes to their retirement plans.
  • They were, however, more pessimistic about the financial impact on their children and grandchildren. Members commented on the rising interest rates making it harder for younger people to afford a mortgage, as well as the rise in the cost of living.
  • Those who did think their own financial situation would get worse, cited the cost of living and the worldwide political instability to be the main causes.
  • The majority of Members thought house prices will stay the same or decrease.


*Prize draw terms and conditions:

1. The closing date is Thursday 26 October at 5pm.
2. Only one entry per person.
3. No purchase necessary.
4. Prize draws and competitions are only open to UK residents aged 18 years or over.
5. Employees of Family Building Society and their families are ineligible to enter.
6. The prize draw is £250 which can be paid by transfer to your bank account or by cheque.
7. The winner will be drawn randomly using a secure computer-based program under
independent supervision. The judge will oversee the draw and the judge’s decision is final.
8. Our website will be updated to confirm the draw has taken place no later than . We will not publish the winner’s name to maintain their anonymity.