• Homes for Ukraine - important information can be found here.

  • Monthly savings statements - From May we will be sending future monthly statements of electronic transactions on your savings account by email. More details on how to view your statement and the new process can be found here.

  • Following the Bank of England’s decision to raise the Bank Rate by 0.25% to 1.00% on 5 May 2022, Windfall Bond and Tracker Savings Bond rates will increase by 0.25% from 1 June 2022. We are reviewing our other variable savings rates and will notify customers of any interest rate increase on their account. Tracker mortgages will change on 25 June 2022 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage. (Notice updated 06/05/2022)

Payments and charges

Our bank details and a list of our savings accounts charges. 

Our bank details

If you'd like to add to your savings account directly from your bank account, please use the details below.

Please note: You must set up our account below as a business account. This has no impact on your account with us.

  • Account name: Family Building Society (National Counties)
  • Sort code: 40-02-50
  • Account number: 21397400
  • Reference: Your 10 digit Family Building Society account number*
  • Account type: Business

* Please note you can find your Family Building Society account number on your Savings Account Certificate when you originally opened your account. Alternatively, if you're registered for our Online Service, your account number will be shown on the main screen after you've logged in.

Confirmation of Payee

Your bank / building society may let you know that the account name you use doesn’t match what’s on their system. This is because Family Building Society is a trading name of National Counties, and our account name is ‘National Counties’. However, your bank will still let you carry on with the payment.

Savings account charges

During the life of your savings account with us there are some charges which may be incurred.




Cheque paid in and later returned unpaid


Same day transfer of funds to your bank account (via CHAPS, telegraphic transfers)


Details of interest earned on your savings account (other than for current and last tax year)

(Annual Savings Summary provided at no charge)


Lost passbook for the second and all subsequent times


Production of any transaction listings


Replacement of a statement or certificate (original supplied at no charge)



Do you need our help?

If you have questions or need our help please contact our friendly Savings Service Team.

Downloadable savings forms

A list of useful savings forms and information about the general conditions of our savings accounts.