Notices

Online Service update: Due to planned essential maintenance our Online Service will not be available from 10pm on Thursday 28 August to 2am on Friday 29 August. We apologise for any inconvenience.
Rate changes following Bank of England decision to decrease its Bank Rate by 0.25% to 4.00% on 7 August 2025. Read more

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 September 2025. We will write to all customers individually to confirm the new rates.
Mortgages: Tracker mortgages will change on 25 September 2025 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes

Bereavement detailed notification of death

Please complete this form to provide information on the deceased and their Personal Representative or next of kin.

Once you have sent us the death certificate by recorded delivery, we will need further information from you. We’ll need some information about the deceased and their Personal Representative(s) or if unknown, the next of kin.

You can provide this information by completing this form.

If you have any questions you can get in touch with us using the following contact details.

Savings account - Call 03330 140144 Mortgage account - Call 03330 140146Email us

* Indicates required information

Details of the deceased

Title*

First name*

Surname*

Search for address of deceased*

Date of birth*

Date of death*

Is there a Will? *

Yes

Not sure

Any account numbers (if known)

Details of the Personal Representative This could be the executor, administrator or legal representative dealing with the estate. If the Personal Representative is unknown, please provide details for the next of kin. If there is more than one Personal Representative, please include additional details in the additional information box.

Title*

First name*

Surname*

Search for address of personal representative*

Relationship to the deceased

Email address

Phone number*

Any additional information you think may be useful