Notices

Monday 15 September - High call volumes

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.
We've launched a new issue of our Junior Cash ISA paying 3.85% Gross/AER on balances over £3,000. Read more.

The Junior Cash ISA (3) is now available for applications by post or at our Epsom branch. Find out more.
Savings customers - many of our variable rate savings products will be decreasing from 24 September 2025. Find out more

We'll be emailing or writing to you shortly to let you know how these decreases affect you. In the meantime, you can see all rate changes on our website.
Our new and improved Online Service is here. Find out more

We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes

Bereavement detailed notification of death

Please complete this form to provide information on the deceased and their Personal Representative or next of kin.

Once you have sent us the death certificate by recorded delivery, we will need further information from you. We’ll need some information about the deceased and their Personal Representative(s) or if unknown, the next of kin.

You can provide this information by completing this form.

If you have any questions you can get in touch with us using the following contact details.

Savings account - Call 03330 140144 Mortgage account - Call 03330 140146Email us

* Indicates required information

Details of the deceased

Title*

First name*

Surname*

Search for address of deceased*

Date of birth*

Date of death*

Is there a Will? *

Yes

Not sure

Any account numbers (if known)

Details of the Personal Representative This could be the executor, administrator or legal representative dealing with the estate. If the Personal Representative is unknown, please provide details for the next of kin. If there is more than one Personal Representative, please include additional details in the additional information box.

Title*

First name*

Surname*

Search for address of personal representative*

Relationship to the deceased

Email address

Phone number*

Any additional information you think may be useful