Notices

UK Landlords - Phase one of the Renters’ Rights Act is now live, introducing major changes to renting in England. Read more

From 1 May 2026, the Renters’ Rights Act introduces major changes to renting in England. Assured Shorthold Tenancies and section 21 “no‑fault” evictions will end, with all tenancies becoming Assured Periodic Tenancies. Landlords must also provide existing tenants with a government‑prescribed Information Sheet by 31 May 2026, with further reforms following later in 2026. Read more.
Wednesday 6 May - High call volumes. Find out more

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you.
Information about interest received will be in your 2025/26 Annual Savings Summary, that you will receive this week. Thank you.
We've launched a new issue of our Online Saver (12), paying 4.15% Gross AER on balances of £100+. Find out more and apply.
Important changes to our mortgage products. Find out more

Mortgage products - On Thursday 16 April 2026, we launched a new range of our Owner Occupier and Buy to Let fixed rate products, where most of our product rates have been reduced.
Managed Mortgage Rates - Please note that our Managed Mortgage Rates are not changing at this time.
Existing customers: we have increased the interest rates on our Fixed Rate ISAs and Flexible ISA. Find out more

Existing customers: We have increased our interest rates for Fixed Rate ISA products and our Flexible ISA from 27 April 2026.

Bereavement detailed notification of death

Please complete this form to provide information on the deceased and their Personal Representative or next of kin.

Once you have sent us the death certificate by recorded delivery, we will need further information from you. We’ll need some information about the deceased and their Personal Representative(s) or if unknown, the next of kin.

You can provide this information by completing this form.

If you have any questions you can get in touch with us using the following contact details.

Savings account - Call 03330 140144 Mortgage account - Call 03330 140146 Email us

* Indicates required information

Details of the deceased

Title*

First name*

Surname*

Search for address of deceased*

Date of birth*

Date of death*

Is there a Will? *

Yes

Not sure

Any account numbers (if known)

Details of the Personal Representative This could be the executor, administrator or legal representative dealing with the estate. If the Personal Representative is unknown, please provide details for the next of kin. If there is more than one Personal Representative, please include additional details in the additional information box.

Title*

First name*

Surname*

Search for address of personal representative*

Relationship to the deceased

Email address

Phone number*

Any additional information you think may be useful