Notices

Tuesday 3 February - High call volumes

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.
Savings customers - interest rates on many of our variable rate savings products will be decreasing from 29 January. We have emailed or written to you to let you know of how these interest rate decreases affect you. See our variable savings rate changes
Important changes to our mortgage products - Find out more.

Mortgage products - On Tuesday 20 January 2026, we made changes to our mortgage product range. This includes enhanced Buy to Let HMO criteria, now catering to properties with up to six bedrooms (previously four bedrooms)
Managed Mortgage Rates and Discounted Variable Rates
From 7 February 2026, we'll be decreasing our Managed Mortgage Rates (MMR) by 0.15%. All on-sale discounted variable product rates and other details, including representative examples displayed on our website, have been updated to reflect these lower rates.
We will shortly be writing to existing customers who have been impacted by this change, with details relevant to them.

Bereavement detailed notification of death

Please complete this form to provide information on the deceased and their Personal Representative or next of kin.

Once you have sent us the death certificate by recorded delivery, we will need further information from you. We’ll need some information about the deceased and their Personal Representative(s) or if unknown, the next of kin.

You can provide this information by completing this form.

If you have any questions you can get in touch with us using the following contact details.

Savings account - Call 03330 140144 Mortgage account - Call 03330 140146Email us

* Indicates required information

Details of the deceased

Title*

First name*

Surname*

Search for address of deceased*

Date of birth*

Date of death*

Is there a Will? *

Yes

Not sure

Any account numbers (if known)

Details of the Personal Representative This could be the executor, administrator or legal representative dealing with the estate. If the Personal Representative is unknown, please provide details for the next of kin. If there is more than one Personal Representative, please include additional details in the additional information box.

Title*

First name*

Surname*

Search for address of personal representative*

Relationship to the deceased

Email address

Phone number*

Any additional information you think may be useful