Notices

Our new 1 Year Fixed Rate Bond (58) paying 4.39% Gross AER on balances of £10,000+ is now on sale. Find out more and apply online.
Thursday 12 June - High call volumes

Due to the high volume of calls we're experiencing today, it's taking us longer than we'd like to answer your call. You may find the answers you're looking for in either our Mortgage or Savings FAQs.
If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back at a time convenient for you. Thank you.
Our new and improved Online Service is here.
We've made some improvements to our Online Service. With several enhancements and added benefits our Online Service is now simpler and easier for you to use. Online Service changes
Savings customers - the interest rates on many of our variable rate savings products have decreased from 9 June 2025. Find out more

We have emailed or written to you to let you know of how these interest rate decreases affect you. View our variable savings rate changes
Online Service update. Due to planned essential maintenance our Online Service will be unavailable between 10.00pm on Thursday 19 June until 02:00am on Friday 20 June. We apologise for any inconvenience this may cause.

Bereavement detailed notification of death

Please complete this form to provide information on the deceased and their Personal Representative or next of kin.

* Indicates required information

Details of the deceased

Title*

First name*

Surname*

Search for address of deceased*

Date of birth*

Date of death*

Is there a Will? *

Yes

Not sure

Any account numbers (if known)

Details of the Personal Representative This could be the executor, administrator or legal representative dealing with the estate. If the Personal Representative is unknown, please provide details for the next of kin. If there is more than one Personal Representative, please include additional details in the additional information box.

Title*

First name*

Surname*

Search for address of personal representative*

Relationship to the deceased

Email address

Phone number*

Any additional information you think may be useful