Due to the high volume of calls we're experiencing today, our phone lines closed at 4:45pm so that we can answer all calls that are currently in the queue. You may find the answers you're looking for in either our Mortgage or Savings FAQs.

If you still need our help, you can contact us by email (newbusiness@familybsoc.co.uk or mortgage.service@familybsoc.co.uk or savings.service@familybsoc.co.uk) or complete our callback form and we'll call you back tomorrow at a time convenient for you. Thank you.

The Online Saver (10) is now available for applications via our Online Service. Find out more and apply.

Savings: Interest rates for Windfall Bond and Tracker Savings Bond will decrease by 0.25% from 1 June 2025. We will be writing to all customers individually to confirm the new rates.

Mortgages: Tracker mortgages will change on 25 June 2025 and we will write to customers individually with revised payment details where the new rate exceeds the minimum rate (or ‘floor’) already applying to their mortgage.