Notices

  • Savings products - In preparation of the launch of our new and improved Online Service we have temporarily withdrawn online applications for all our savings products. You can still apply for these products by post or in branch. All savings products will be available to apply online from 12 May. We apologise for any inconvenience this may cause.

  • Savings customers: Your 2024 / 2025 Annual Interest Savings Summary are currently being processed and are due to be delivered by 30 April 2025.

  • We’ll shortly be making some changes to our Online Service to make it simpler and easier for you to use.  

    Our new Online Service will have a modern design, improved navigation and many added benefits.  

    Find out more about the changes

  • Mortgage products - On Wednesday 23 April, we made changes to our mortgage product range. These include rate adjustments across our fixed rate products, and an increase to our Owner Occupier Joint Borrower Sole Proprietor maximum LTV to up to 90% (with no additional security required) for loans up to £500,000.

  • Online Service update. Due to planned essential maintenance our Online Service will be unavailable from 6pm until 12am on Wednesday 7 May. Our Online Service will also be unavailable between 5.30pm on Friday 9 May until 9am on Monday 12 May. We apologise for any inconvenience this may cause.

Important update

Monthly statements available online

From May, your monthly statement of electronic payments made on your savings account will be available to view online.

Members have asked us to reduce our carbon footprint and to send important account information in a more cost effective but secure way. Therefore we are sending monthly statements by email.

Viewing your statements electronically is easy. However, first we need you to provide your date of birth and postcode in order to verify your identity.

 

How to view your monthly statement

1. On the email you received from us (example below), click the 'Log in and view your statement' link.

 

2. On the online statement portal, enter your or the main account holder's date of birth and postcode and click next.

 

3. You will be given three options: 'View statement', 'Opt out' of receiving the statement entirely and 'Choose post' to continue to receive your account statement by post.

 

4. If you click 'View statement' it will show any electronic transactions made on your savings account for the previous month, which you will be able to download and save.


Prefer not to receive a monthly statement? 

After logging in and verifying your details, click 'Opt out'. You will then no longer receive a monthly statement electronically or through the post.

However, we will continue to send you an annual statement, if appropriate to your account. We'll also send you a statement on the interest earned on all your accounts each April. 


Prefer to receive monthly statements by post? 

After logging in and verifying your details, click 'Choose Post'. You will continue to receive your monthly statement by post and will not receive your monthly statement by email.


Changed your mind? 

 You can update your preference for receiving monthly statements any time by: 

  • Updating your preferences when you access your online statement portal.
  • Calling us on 03330 140144.
  • Emailing us at savings.service@familybsoc.co.uk.
  • Sending us a secure message via the Online Service if you have registered. Not yet Registered? Find out more by visiting  here.


Why can't I see these statements when I log in to your Online Service?

If you have registered for our Online service, you can view all the transactions for your account online at any time. We are working on adding statement functionality to our Online Service, but in the meantime, we're using an alternative way of sending you these statements electronically.